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With Sprint so desperate for customers, you think they'd be normal with adding on a line. But no, they're not. Today, I actually canceled my Verizon contract, and payed, to join a family plan with my Mom on Sprint. I finally got to get a Berry, and I was so excited. When in BestBuy, on the phone the Sprint rep said we had to pay A 200 DOLLAR ACTIVATION FEE. Activation fee, yes, not cancellation, or no contract phone price, but litteraly a 200 dollar Add-A-Line fee. Obviously my Mom said no way, and customer service was supposed to call her back by tonight. They never did. I now don't have a phone, just because Sprint wants us to pay to activate, and a ridiculous price at that. I don't understand what I'm supposed to do now.
EDIT: I've had my Berry for more than a week now, and I'm really happy with it. Both times i called CS after that, they were great.Last edited by ilovemileyyy; 02-17-09 at 11:38 AM. Reason: spelling error
01-31-09 09:11 PM - Why not start a family plan on Verizon for your mom. I can't remember when VZ ever gave me bad customer service. Their Tech Desk can be tedious, but Customer Service on VZW has always been outstanding with me. Just port your mom's number to your account and select a family plan...with BIS for your Berry.With Sprint so desperate for customers, you think they'd be normal with adding on a line. But no, they're not. Today, I actually canceled my Verizon contract, and payed, to join a family plan with my Mom on Sprint. I finally got to get a Berry, and I was so excited. When in BestBuy, on the phone the Sprint rep said we had to pay A 200 DOLLAR ACTIVATION FEE. Activation fee, yes, not cancellation, or no contract phone price, but litteraly a 200 dollar Add-A-Line fee. Obviously my Mom said no way, and customer service was supposed to call her back by tonight. They never did. I now don't have a phone, just because Sprint wants us to pay to activate, and a ridiculous price at that. I don't understand what I'm supposed to do now.01-31-09 09:31 PM
- No way should you have to do that!? The bill pay is either up to date or you wouldn't have service, unless it isn't and you have something worked out for payment and they don't want to let another phone on the account until your straight. If your mother's been with Sprint for eight years she should tell them she doesn't want to pay activation fees for one thing and that's usually $34 and some change.
With that many years as a customer your mother should be able to take you to the Sprint store and have you pick out a phone and they can bill the account at her request. Worst case the Sprint store tells you you'll have to wait a day for it to come in.
You can also bargain too to get the best price you can, nothings carved in stone with Sprint from my experience with them. If you're going for an 8330 your mother should tell them she wants full discount so you can get it for $99 and then ask them if they can take another $50 off. That might mean a new contract but that's something you'd have to decide about. If you don't have any luck locally try Telesales.
Could be worse though right...your mother could be telling you to wait until you're sixteen to get a phone
01-31-09 10:49 PM -
I feel ya there-I recently switched to Sprint for their unlimited everything plan. That's about the only reason that I stay with them. Their customer service is lackluster-basically they do what they can to get me out of their hair. They are behind the times in their technology-we can't get a new BB or MMS to save our lives. I think that if someone else were to offer a competetive unlimited plan (with the phone minutes too), they would seriously give Sprint a run for their money.
That being said, I would definitely steer clear of dealing with Best Buy for your issues. They are just an authorized dealer and really don't car about anything besides getting you to sign up. I have always had pretty good luck with going to the Sprint store, but make sure that you go to the ones that have the repair center there too. They seem to employ more knowledgable people. Best of luck!
01-31-09 11:15 PM - I bet she's not liking them too much right now...
To the OP: You get what you pay for. $200 to add a line is utter crap. Their service isn't going to improve, they just announced a lay-off of 8,000-plus.
A family plan on VZ with two lines and 700 min can be as low as $70~, plus $30 for BIS. If you text msg, then add a package or upgrade to 700 min select ($99).
You can get a Pearl for nothing with VZ now, and Curves are well under $100...02-01-09 06:53 AM
