I have been trying to connect to my dm for the last 30min. I've restarted my laptop, shutdown the laptop, restarted the cell phone, and removed battery from cell phone. DM still says BB not connected. What am i doing wrong. It worked fine last night and this morning.
Yes, I've tried all 3 usb ports. I only have 1 cable so I'm not able to try a different one. My computer does recognize the phone; and the phone is charging while it's plugged in. The phone wasn't in mass storage mode though, I'll try that.
I would suggest going to blackberry.com and under the software tab get desktop manager 4.6 without media manager preferably.
4.3 is a little outdated..... Even being out dated it should still work ok. If you do get 4.6 make sure you uninstall the 4.3 from the control panel then install 4.6