06-02-08 01:37 PM
- amazinglygracelessRetired Mod06-02-08 11:28 AM
I'm with you 100% on wipe vs. hard reset. My question is around the battery pull vs the keystroke combo reset.
My support person at RIM assures us that the battery pull and the keystroke combo are the same. They however don't provide me any documention regarding this.
The battery pull is cumbersome for most of our users as they are doctors and execs, so having them take their phone apart, can be...un-nerving for some of them.
So I would truly appreciate if you could point me to any supporting documentation please so I can disseminate and push for a procedure change if need be.
Thanks!06-02-08 12:18 PM
blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03 903&sliceId=SAL_Public&dialogID=139456912&stateId= 1%200%20139460364]BlackBerry Search Results
Sorry but I can't post a link till I get 10 posts.06-02-08 12:42 PM
- 06-02-08 01:37 PM
LINK TO POST COPIED TO CLIPBOARD