Originally Posted by
reeneebob I DO work there still, I transferred to another department, but would go back to chat in a heartbeat.
I'm not upset either, but I wish people would behave like adults. People don't think about the consequences of thier actions on other people, and THAT was my point.
We were required to respond within 2 minutes to any response from a customer. So imagine how difficult it is when helping someone with a billing issue, placing an order for customer 2, and then dealing with someone who has chatted in for the sole purpose of "being funny". I still have to follow the requirements of my employer and client. I also have to keep federal laws and requirements straight in 2 legit chats while dealing whith cutesy poo in chat 3 who feels that it's okay to behave like a tool. I really doubt that if THEY were the ones dealing with the situation and it could affect THEIR performance reviews, stats and raises they would think it was so funny.
People need to grow up and think about the consequences of what they do.
That was my point, and I'm sorry you think it's no big deal.
It's a big enough deal that competitor centres will chat in to waste time like the OP just did, because it makes THEIR metrics look better and they would get a higher volume directed their way.