[NeilMak]

I seem to be having an issue with not getting emails.
The emails show up to both my Webmail and Outlook clients so I know its not an issue with my provider filtering them.
I am not getting them to either of my RIM devices - my Playbook or my phone

How to address this?

[anon(153966)]

Verify the types of emails. Are they typically ones with attachments?
From certain people?

Bottom line is try to find the common denominator. Did this ALWAYS happen or just started?

[NeilMak]

They are a very specific type.
I play an email based Poker game.
The emails do not have attachments and are in plain text format.
They have come in the past - but with the start of the new game they no longer arrive.
How do I contact RIM and advise them that these are not spam?

[blueyestm]

I don't think its rim. Have you tried to resend the service books?

[NeilMak]

I don't think its rim. Have you tried to resend the service books?

I have no idea what you mean?

I get the emails in all other venues - just not on my Blackberry devices

[southlander]

So you are getting other emails using this same email account on the device? Or is this a separate account on the blackberry that only gets these emails?

Sent from my flip-phone.

[NeilMak]

This just started the last week or so. I was getting them and they go to my standard account - like all my emails

[anon(153966)]

If resending of the service books doesn't work, then add the FROM email address to your address book and then see what happens.

[kill_9]

They are a very specific type.
I play an email based Poker game.
The emails do not have attachments and are in plain text format.
They have come in the past - but with the start of the new game they no longer arrive.
How do I contact RIM and advise them that these are not spam?

As far as I know RIM does not filter email through their NOC. For them to filter email would open them to legal liabilities and disgruntled clients.

[NeilMak]

FYI - folks I believe I have found the answer.

I thought I would post it in the event that somebody else runs into the same issue.

The problem was as simple as a filter rule I had set up on my Webmail account with Shaw. I had set it to move emails recieved pertaining to my email poker game to a sub folder called Poker.
Having moved them to a subfolder they were not getting synced with my Blackberry devices - that simple. I have removed the filter and now the emails are coming through to my devices - both my phone and Playbook.