Now I understand that a battery pull usually takes care of most strange issues that arise with the BB. But my question is when you pull the battery is it better to turn it off then pull or just pull while it is still on. A VZW tech told me never to pull the battery when it is on, which i don't do but i didn't know if most people who come on here and are told to do a battery pull shut down first. I am mostly asking as a PSA to those that have to do this, as in to not damage their bb if when they eventually have to battery pull reset.
my mother works for verizon tech support and said that basically if you pull the battery when the phone is off, you are doing nothing to resolve any issues. its as if the phone never even knew the battery was gone, if that makes sense. the only way to do a hard reset and solve issues with the phone is to leave it on when ya do it.
CrackBerry is in no way Affiliated with BlackBerry. We take pride in our unbiased content, however do occasionally receive free products from vendors that we review or discuss. For more info click here.