04-12-09 03:51 PM
- Hey guys, I bought my Blackberry Curve 8310 in July of this year.
Unfortunately, I dropped my phone in the sink (stupid me), and now it has the pink line on the battery, which I heard is the indicator of water damage.
If I give some symptoms of my Blackberry, can you guys give me some ideas of what I should do? I've called AT&T about four times, and each time I got a different answer. I had two who were obviously in it for the money and gave me outrageous options, while the other two's options seemed too good to be true.
I'm trying to figure out the best solution to resolving my problem. I don't want to have to pay over $100 to get a new phone. My ideal solution would be to just purchase a brand new battery, but I'm wondering if that would be enough.
Here's what my phone is doing:
- I sometimes have to push the rolling ball a few times before it actually clicks.
- It turns on and off randomly.
- Sometimes I have to push some letters harder than others.
What should I do?
Thanks so much guys11-21-08 08:32 PM
- This does not sound like an issue that a new battery will solve.
Check your phone, above the SIM card is a 1/4" square that is
normally white. If it is pink that is water damage and probably the
source of your troubles. Sorry to say it, but unless you have
insurance I see a new phone in your future.
Also, after you took it out of the water did you let it sit and dry
out for a few (3-5) days or did you just wipe it down and try
using it. If the latter you likely fried some part of the phone
circuitry.11-21-08 08:42 PM
- The pink line on the battery is fine. Some have the line while some
have X's. If the battery was water damaged the whole strip would
bleed to totally pink.
If neither of the indicators show as pink you may be able to warranty
exchange the phone. The only caveat is there is one additional indicator
inside the phone and if that one is pink you may get hit with replacement
charges.11-21-08 08:52 PM
- Gotcha (by the way, thank you SO much!).
One of the AT&T employees I talked to said that I might be able to send it in for warranty if there's no water damage. Which strip do they use as an indicator of water damage? Do you think I'll be able to exchange it, since I bought it in July of this year?11-21-08 08:54 PM
- Based on the info you provided yes, but there is one indicator in
the phone you cannot get to or see. What condition that is in I
can't tell and no one will be able to until the phone is opened.
(Do not do this yourself as it will void your warranty).
When the phone is examined they will also check that one and
that will determine whether you qualify. Sorry I can't give you
an absolute answer.11-21-08 09:13 PM
- Can't answer that one. With my 2 exchanges they sent me a new
unit and then I sent the old one back with the understanding that
if nothing was found to be wrong with the phone or that is suffered
damage of my doing I would be charge for the new unit.11-21-08 09:42 PM
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