1. n00464873's Avatar
    Hey guys, I bought my Blackberry Curve 8310 in July of this year.

    Unfortunately, I dropped my phone in the sink (stupid me), and now it has the pink line on the battery, which I heard is the indicator of water damage.

    If I give some symptoms of my Blackberry, can you guys give me some ideas of what I should do? I've called AT&T about four times, and each time I got a different answer. I had two who were obviously in it for the money and gave me outrageous options, while the other two's options seemed too good to be true.

    I'm trying to figure out the best solution to resolving my problem. I don't want to have to pay over $100 to get a new phone. My ideal solution would be to just purchase a brand new battery, but I'm wondering if that would be enough.

    Here's what my phone is doing:
    - I sometimes have to push the rolling ball a few times before it actually clicks.
    - It turns on and off randomly.
    - Sometimes I have to push some letters harder than others.

    What should I do?
    Thanks so much guys
    11-21-08 08:32 PM
  2. amazinglygraceless's Avatar
    This does not sound like an issue that a new battery will solve.

    Check your phone, above the SIM card is a 1/4" square that is
    normally white. If it is pink that is water damage and probably the
    source of your troubles. Sorry to say it, but unless you have
    insurance I see a new phone in your future.

    Also, after you took it out of the water did you let it sit and dry
    out for a few (3-5) days or did you just wipe it down and try
    using it. If the latter you likely fried some part of the phone
    circuitry.
    11-21-08 08:42 PM
  3. n00464873's Avatar
    I tried turning it on one time, but then I just let it dry out.

    If I turn my phone sideways, and look at my SIM card, are you talking about the tiny square to the right of it? Mine is still white... but on my battery there's a pink line. What does this mean?
    11-21-08 08:46 PM
  4. amazinglygraceless's Avatar
    The pink line on the battery is fine. Some have the line while some
    have X's. If the battery was water damaged the whole strip would
    bleed to totally pink.

    If neither of the indicators show as pink you may be able to warranty
    exchange the phone. The only caveat is there is one additional indicator
    inside the phone and if that one is pink you may get hit with replacement
    charges.
    11-21-08 08:52 PM
  5. n00464873's Avatar
    Gotcha (by the way, thank you SO much!).

    One of the AT&T employees I talked to said that I might be able to send it in for warranty if there's no water damage. Which strip do they use as an indicator of water damage? Do you think I'll be able to exchange it, since I bought it in July of this year?
    11-21-08 08:54 PM
  6. amazinglygraceless's Avatar
    All of them. But yes if you purchased the phone less than a year
    ago you would qualify for warranty exchange.
    11-21-08 08:57 PM
  7. n00464873's Avatar
    So I qualify for a warranty exchange even though there is a pink line on my battery?
    11-21-08 09:01 PM
  8. amazinglygraceless's Avatar
    Again the line on the battery is normal. If the entire strip were
    pink you would have problems.
    11-21-08 09:04 PM
  9. n00464873's Avatar
    Thank you.

    So even though I drenched my phone in water on accident, the amount wasn't enough to disqualify my chances of a warranty?
    11-21-08 09:09 PM
  10. amazinglygraceless's Avatar
    Based on the info you provided yes, but there is one indicator in
    the phone you cannot get to or see. What condition that is in I
    can't tell and no one will be able to until the phone is opened.
    (Do not do this yourself as it will void your warranty).

    When the phone is examined they will also check that one and
    that will determine whether you qualify. Sorry I can't give you
    an absolute answer.
    11-21-08 09:13 PM
  11. n00464873's Avatar
    If I mail it in, they will see if I qualify, and if they see that I am not eligible, then they will mail it back to me and leave me to figure out another option?
    11-21-08 09:17 PM
  12. amazinglygraceless's Avatar
    Can't answer that one. With my 2 exchanges they sent me a new
    unit and then I sent the old one back with the understanding that
    if nothing was found to be wrong with the phone or that is suffered
    damage of my doing I would be charge for the new unit.
    11-21-08 09:42 PM
  13. DAYMAKER's Avatar
    What About Steamy Rooms Like Bathrooms.

    Im Always Getting A Call While Showering.

    It Always Gets Super Steamy In There.

    Could Hat Be A Problem Over Time
    04-12-09 03:09 PM
  14. randabis's Avatar
    Yes, the LDI sticker just indicates the phone has been exposed to moisture, whether it is water liquid, or excessive water vapor. Excess moisture in the shower can trip the indicator.
    04-12-09 03:51 PM
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