[rajarizal]

went to pick up my replacement set today because of the double typing issues that iim facing. Brightpoint(the dist for BBRY in Malaysia) decided Went to pick up my new replacement device..BBRY replacing it for me due to double typing issue. But when I check the new device, the space button was so loose....SHOOT!!!!!!! so now had to wait for another new replacement device....to replace me with a new one.

But, as soon as I was checking the new set, the SPACE key on the new device was horribly loose. And it a slightest touch it would be putting spaces it waht u are typing. I was so shocked and agitated.

Come on BRRY, what's happening with your QA QC on your manufacturing? Are you guys doing your Job?

BBRY seems don't have a customer care line or email that u can relay your problems. This is crucial as then BBRY, will now what's going on. No point replacing a new set without solving why is it happening at the first place. This problem is bound to happen again if the Principal is unaware of what's happening.

I'm a long time BlackBerry user since 2007, and I've used about 10 BlackBerry device all together. I will never switched to another make or brand as im loyal. But I sincerely thing BlackBerry is doing much damage control or branding exercise including QA QC.

Posted via my Q10

Posted via my Q10

[diegonei]

Malaysia... Well you could give these a shot...

1 519 888 6181
[email protected]

Also, check @BlackBerryHelp if they know of a local number.

[DSL9700]

Don't they assemble the q10 in Malaysia

[diegonei]

Don't they assemble the q10 in Malaysia

Now now... Play nice...

Posted via CB10

[rajarizal]

Yes..they used to BlackBerry used to have a factory in Malaysia. **** didn't know what happened to it. Its in my State, Penang.

Posted via my Q10