- CrackBerry Newbie
- 9 Posts
So, my Q10 reboots on a regular basis. This reboot is always happens when the phone is bumped or jostled. Sometimes the phone will even reboot when it is gently placed on a hard surface. This is getting really irritating, especially considering that this phone is designed efficiency and reliability. I am embarrassed to let people see my phone for fear off them perceiving it as a piece of crap, aas it will inevitably reboot when they put the phone down.
Is this a common occurance?
Posted via CB10
- 01-16-2014, 05:17 PM #2Do not meddle in the affairs of dragons, for thou art crunchy, and good with ketchup
"When debate is lost, slander becomes the tool of the loser" - Socrates
- CrackBerry Genius
01-16-2014, 05:26 PM #3
- 3,277 Posts
It's the battery. It can be a little loose.
I take a Post-It note and fold it a couple times and put it between the battery and battery cover. Makes it tight and I haven't had any issue since.
Posted via CB10Sean
- 01-17-2014, 05:37 AM #10
Proud Owner of a BlackBerry Q10
- CrackBerry Abuser
01-17-2014, 07:28 AM #11
- 267 Posts
On some devices there is a little play between the top of the battery and the case. When impacted, the battery can move the 1/2mm or so and lose contact with the bottom of the battery and the contacts, causing the reboot. Putting a post it note on the battery case as mentioned above can add some friction to help remedy it, but the better solution is to put a small strip of screen cover(perfect thickness) or tape(i used one a bit thicker than scotch tape) either on the top side of the battery(opposite side of the contacts) or the top of the battery compartment(the 1/8th inch side opposite of the contacts) Either will solve the problem 100%. I believe the issue is more to do with the battery than the phone, i have one OEM battery that is a tiny bit taller than the other and that battery has no problems. Some batteries are just slightly out of spec. The batteries i have that are out of spec has the "cell made in Korea and further processed in china". Surprise Surprise.
- CrackBerry User
01-17-2014, 07:58 PM #12
- 12 Posts
I had the battery issue, placed a folded business card between the battery and the back cover. That fixed the problem. Them one month later every time I would tap the headphone jack ever so lightly, the phone would re boot. Sent it off for warranty and got a new device. No problems at all anymore at this time.
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