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  1. aidananderson's Avatar
    CrackBerry Newbie

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    5 Posts
    Thread AuthorThread Author   #1  

    Default Please help I've literally tried everything!

    My bbm won't work and it's stuck on the "restoring bbm" screen. I've tried taking the battery out and redownloading bbm, but nothing seems to be working.
  2. D_March's Avatar
    CrackBerry Genius of Geniuses

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    5,341 Global Posts
    #2  

    Default

    Was it working before this happened?
  3. MADBRADNYC's Avatar
    CrackBerry Genius

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    4,179 Posts
    #3  

    Default

    The title in this thread is much more descriptive, and may receive more responses directly relating to your issue.
    http://forums.crackberry.com/general...screen-759252/

    It may not help, but the only solution I could possibly offer is to restore your BBM information via DM, or downgrade to a previous version of BBM, restore your data, then try upgrading again with the hopes your data will migrate to the latest version properly.

    HTH
    MY TAKE ON THE Z10... I DON'T KNOW HOW, OR WHY, BUT IT WORKS!!!
  4. RoseBud68's Avatar
    CrackBerry Genius

    Posts
    2,485 Posts
    #4  

    Default

    Do you have the BBM app.
    BlackBerry Z10, PlayBook 2.1


    Sent from my PC using my finger tips...
  5. Cesare21's Avatar
    CrackBerry Abuser

    Posts
    476 Posts
    PIN
    K Ink Wink
    #5  

    Default

    A bit surprising that it would be 'stuck' however I'll take you would have waited for a really loong time? It once took about 45 minutes to restore on my older device.
    Children of tomorrow live in the tears that fall today
    Will the sunrise of tomorrow bring in peace in any way?
    Must the world live in the shadow of atomic fear?
    Can they win the fight for peace or will they disappear?

    -- Black Sabbath: Children of the Grave
  6. aidananderson's Avatar
    CrackBerry Newbie

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    5 Posts
    Thread AuthorThread Author   #6  

    Default

    Yes, it was working until I tried to update it to the current version!
  7. aidananderson's Avatar
    CrackBerry Newbie

    Posts
    5 Posts
    Thread AuthorThread Author   #7  

    Default

    I tried wiping my phone with the same result. It makes me enter my blackberry ID and then it says " restoring bbm" and it's been on that screen for the past three hours!
  8. aidananderson's Avatar
    CrackBerry Newbie

    Posts
    5 Posts
    Thread AuthorThread Author   #8  

    Default

    yes I do, that's what I'm having a problem with!
  9. Rello's Avatar
    CrackBerry Genius

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    2,194 Posts
    PIN
    Please feel free to ask :)
    #9  

    Default

    Did u get it working yet friend?
    QNX and LTE, hand me a pen and let's do this.
    **Taken from The Engine**

    Yes I am black...and yes I LOVE grape Kool Aid. I can't blame u for judging me

    - Durrell
  10. RoseBud68's Avatar
    CrackBerry Genius

    Posts
    2,485 Posts
    #10  

    Default

    Had the same issue when I updated my son phone. Toke a while to connect.
    BlackBerry Z10, PlayBook 2.1


    Sent from my PC using my finger tips...

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