Just started the journey with a BB 8830. Wasn't sure what all the hype was about. Coming from a Treo 650 the BB seemed less intuitive. I can tell you that in the past few weeks the 8830 has locked up twice...that's about 100 times LESS than my Treo. So far so good but man, the learning curve.
The BB users manual is awful. Sure am glad I found Crackberry.com!