No sound when i get calls? HELP

When i recieve calls my ring tone does not play i have no sound?????
my profile is set to normal and volume 10?
any ideas please?
thank you

do you get sound when you make calls? it might just be a defective storm.
first day i got my storm i didnt realize mine was defective until i made some calls a few hours later. i had it returned and got a fresh one that same day amazingly. so go to verizon and check with them. they'd either make it work or replace it for you.

Go to Profiles > advanced > choose your active profile and check
to see if the Do Not Disturb option is set to YES. If so change it
to NO. Save and exit.

thanks for your help, storm is working a treat now!