1. Echo86's Avatar
    Hey Guys!

    So I have had my 9900 for only a few days and noticed this the other night.
    The phone runs perfect but it looks like the right side of the Track Pad seems raised and theres a tiny gap between the screen and pad.
    Unlike other side thats flush.

    Added a pic.
    I took it back to Phones 4 U and they said it's normal and if I wanted to change it they would have to send it back to Blackberry to be sorted which can take 4-5 weeks!
    How can they do this on a phone thats less than a week old?? Surely they have to replace it then and there?


    Please help me out as I am worried I have a faulty phone or if this is actually how they are!?!
    Attached Thumbnails Needing a bit of help(9900 White)-100_0452.jpg   Needing a bit of help(9900 White)-100_0451.jpg   Needing a bit of help(9900 White)-100_0449.jpg   Needing a bit of help(9900 White)-100_0447.jpg  
    11-18-12 02:52 PM
  2. skyrocket9's Avatar
    Phones don't get sent tk blackberry.

    Carriers hire repair facilities which are authorized to repair a variety of devices.

    Was it a brand new phone you bought? Does it have warranty?

    I can tell you that the raised edge isn't normal, there are two little pieces of hard plastic ontop of the keyboard that slide under the screen when its reassembled. If they get worn out (I.e having the keyboard removed several time) it causes a lose connection and makes that edge stick up.
    11-18-12 02:59 PM
  3. Echo86's Avatar
    Yeah it was brand new when I got it.
    They are saying it has to be sent away and will take 4-5 weeks to get it back
    But I have had the phone less than a week :'(
    11-18-12 03:01 PM
  4. BoldPreza's Avatar
    You should have a return period. Return it and go somewhere else to buy one that you like.
    11-18-12 03:09 PM
  5. Echo86's Avatar
    It's on Contact for 24 months we took it out the other day
    11-18-12 03:10 PM
  6. Echo86's Avatar
    Anyone know what I can do?
    I took it to the store and they said it has to be sent away but surely if it was bought with this faulty they should replace it in store?
    11-18-12 03:31 PM
  7. skyrocket9's Avatar
    Most carriers have a return, policy.

    For example, rogers says you can return a device and cancel a contract if it's within 15 days and has less than 30 mins call time. Must be returned in original condition.

    That being said, what carrier is it and check your contract paper that you signed.
    11-18-12 03:37 PM
  8. Echo86's Avatar
    They have a no returns policy if you change your mind.

    Do I have any rights to take it back for a replacement?
    11-18-12 03:39 PM
  9. skyrocket9's Avatar
    They have a no returns policy if you change your mind.

    Do I have any rights to take it back for a replacement?
    What do you mean?
    You said you ttook a contract out for 24 months?

    Where did you buy it and who is your carrier, if it's a private seller then you have too many issues to deal with. Those guys that sell phones in mall hallways usually sell refurbished devices that they buy cheap and fix.

    But who did you buy it from anyways before we make assumptions
    11-18-12 03:43 PM
  10. Echo86's Avatar
    It was a shop called Phones 4 U
    it's a large retail store that sells phones and contracts

    we got it on a 24month contract with Orange through them.
    11-18-12 03:45 PM
  11. skyrocket9's Avatar
    So did you sign any papers?
    11-18-12 03:46 PM
  12. Echo86's Avatar
    Yeah

    It's a proper phone store.
    You sign up for a contract to get X amount of minutes etc.
    11-18-12 06:24 PM
  13. skyrocket9's Avatar
    Yea but if you signed a paper it should have some details about returning it.
    11-18-12 06:30 PM

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