02-27-09 03:20 AM
- Ok, I'm looking for advice or tips on how I should go about my problem I have I will briefly explain.
My original blackberry I owned was the pearl on Telus. I decided to give my contract over to my father so I could get a new phone after having my pearl for over a year. I got the blackberry storm, great phone none the less just few minor small glitches. I kept getting constant drop calls within the first week and starting to get fed up with Telus. So after going through alot of bull. I decided that I would switch to the blackberry bold on Rogers. I was asked by my sales representative if I would like to "Port" my storm's number to my new bold. So I said ya sure why not? So I purchased my bold. Returned my storm and was in the process of cancelling the contract with my rep. Afterwards I was told I needed to "Port" my number back from my bold to my storm so they could close the account. Sure, no big deal I got time. They do that my contract with telus is cancelled the end, no. My bold is left without a phone number now woopie! My rep tries calling Rogers activation and is told I will have to wait 30 days before I can get a new number!! I just bought this phone 30minutes prior and I'm told I have to wait 30 days to use it now??? My account with Rogers is apparently "SPINNING" so they don't know what to do to get me a new number today. WTF? Here I am pist out of my mind. I like Rogers but this is still extremely unacceptable customer service. I have never heard of anything like this happening previous. If anyone out there has please comment or leave me a note on advice or whatever thanks!
I'll be going back to where I bought it tomorrow to stand around for hours on end till I get this resolved!02-26-09 10:16 PM
- We can put a man on the moon but you cant get a number? I think someone is jerking you around. Might be your old carrier....ask for a different number if you dont care about having the same number. I know i would loose my mind...but then again I dont port my numbers either.
Last edited by rlp32; 02-26-09 at 10:26 PM. Reason: typo02-26-09 10:25 PM
- Porting numbers have always been a problem. Years ago when I changed from US Cellular to AT&T, USCC refused to give me my number, so I went with a new one. Same with my wife a year later when she changed. This month, I got a Storm and wanted the USCC my son was using be ported to the Storm. It took them over 10 days to do it and my son was without a phone that long. Verizon's phone rep was really frustrated because he said it shoudl only take about an hour but they always seem to have this problem with USCC.
Personally, I like a new number once in awhile. I can notify my friends of the new number and let the ones I don't want to hear from search for me. It gives me a little satisfaction to know that I am anonymous for awhile.02-26-09 10:58 PM
- Yeah that sucks
It happened to me before so now before I delete an account I just have the carrier port the number. After that the new carrier usually iniatiates the contract cancel with your old company and you don't even have to talk to them.
I guess this is one of those bad times
Sorry to hear of your crappy luck
Posted from my CrackBerry at wapforums.crackberry.com02-26-09 11:04 PM
- Yep I had the same thing happen to me. I got jerked around tryin to port my number for almost a week. Fact is some carriers are slower @ this than others. After almost a week I told them that if my number wasn't ported I would cancel my account with vzw...but only after I got my attorney involved. The problem was my old carrier and not vzw but they had my phone ported in like 5 min and called me back to make sure my phone was "working correctly". Sometimes you have to get nasty to make your point...sounds like this is one of those times.02-26-09 11:18 PM
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