Hi Gene, were you able to resolve this? I saw elsewhere that people have recommended wiping the Blackberry and then trying to connect with Media Sync (which I just tried but to no avail). Wondering if you resolved this a while back or not.
and when I start up Media Sync...it finds my BB device (can see the PIN at hte top)...but...it pops a message that it has failed to connect...
any ideas?
I'm sure there's a short between the KB and the chair...but damn if I can figure it out..
Many thanks...
Gene.
if its the roxio that came on the CD with your phone i don't think that you will have much luck with it. rim should come up with another program roxio is junk.