Lost BBM

**Gail Thompson** · 12-12-2012, 04:04 AM

I have the Blackberry Bold 9790 and have just downloaded the latest version for my bbm app......however, once I rebooted the telephone it has uninstalled the bbm and I cannot reinstall. Neither can I use my Blackberry connect. Any advice on how to reinstall, tried from Blackerry apps and from the internet, both to no avail.

Many thanks

Gail

**ichat** · 12-12-2012, 04:22 AM

Could you please make a blackberry beta zone account and try to download via there?

That should help you

Otherwise, use bbsak to backup applications and then wipe applications and then reload them.

Or, you can choose to not reload the bbm app and try a second time downloading

All the best, this is a big issue, I see lots of people have this issue

Also, maybe this might work:

In the meanwhile, try holding the blackberry menu key for around 2 seconds and open bbm via that.

Sent from my Nintendo NES

**Gail Thompson** · 12-12-2012, 04:58 AM

Thank you, I'll give that a try

**Gail Thompson** · 12-12-2012, 05:08 AM

Hi, how do I make a Blackberry beta account....I tried the other two options and I still can't do it.

**ichat** · 12-12-2012, 05:35 AM

To make a beta account, go to beta.blackberry.com

(I think that's right)

If not, just search google

Sorry if the other two didn't work.

Sent from my Nintendo NES

**birddognd** · 12-12-2012, 06:28 AM

I have a 9930, when I did the upgrade for bbm app world told me it was installed but I could not find it. I deleted app world & then reinstalled app world. Then I could reinstall bbm. Big pain in the whazoo but it worked.

**Gail Thompson** · 12-12-2012, 08:04 AM

I've tried everything....it just keeps saying"There was a problem installing Blackberry messenger. Please try again."

It's driving me nuts

G

**ichat** · 12-12-2012, 08:54 AM

Aww man!!! Umm, wipe all applications via security wipe (backup all device info)

When done, go to rroyy.com and download the bbm from there

Sent from my Nintendo NES