[BK_NY_RAY]

It's a z10, t-mobile branded, being used on t-mobile, just got it and just did a security wipe, it also wasn't there before the security wipe, and it's 10.2.1. What gives?

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[cbvinh]

You don't need one. Swipe up and to the right.

[BK_NY_RAY]

-.- I know this but why don't I have one? I read BlackBerry added it after an update. I'm not sure if the os is the official one or not, I bought it on the marketplace. It's 10.2.1.2156.

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[BK_NY_RAY]

?

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[cjcampbell]

It's possible that the previous owner was tinkering with the OS and deleted that particular file. I'd pm him/her and ask.

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[BK_NY_RAY]

Thanks for the reply. Is that the only possibility?

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[BK_NY_RAY]

He said he didn't mess with the os at all, he said he deleted files hub icon manually by long holding and hitting the X. But I did a wipe, like I mentioned above, and it still wasn't there afterwards.

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[BK_NY_RAY]

?

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[BerryRipe]

I deleted my hub icon, it's repetitive.

? BlackBerry Q10 ? Keep The Faith ?

[BK_NY_RAY]

That's great but I did a wipe and the hub wasn't there. So I want to know why because it's suppose to be there is it not? And I'm also having an issue retrieving mms. So I wanna know if there's something up.

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[BK_NY_RAY]

Anyone?

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[castano22]

You could reload the OS via BlackBerry link

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[thurask]

Load this bar file, you'll get it back:

http://cdn.fs.sl.blackberry.com/fs/q...-v7+signed.bar



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[BK_NY_RAY]

You could reload the OS via BlackBerry link

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Is that safe and official? Or is it "tinkering?" thanks for the reply btw

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[pttptppt]

Is that safe and official? Or is it "tinkering?" thanks for the reply btw

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Safe. It's by BlackBerry..

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[BK_NY_RAY]

Thanks man.

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[Mike88888]

I deleted the hub icon on my Z10. Couple months later I did a wipe and it was there again. Maybe just try doing the wipe again? Also make sure you have the latest OS installed.

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[harryhayde]

Check your folders

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[BK_NY_RAY]

Check your folders

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My folders?

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[AidenSurvival]

Oh you poor, dear soul.

Just kidding. Yea a reload should fix it.

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[BK_NY_RAY]

Actually some other weird stuff happened. The current software release on my phone is. 2156 and I checked software updates and it found an available one, .2156. So, wtf, I don't what's going on. I'm thinking about doing something to reset my phone to factory and putting the latest official update, but I want to do everything official like going to BlackBerrys website or something. Can anyone help, please?

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[harryhayde]

My folders?

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Yeah like any folders you made on your home screen

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[crackbrry fan]

Actually some other weird stuff happened. The current software release on my phone is. 2156 and I checked software updates and it found an available one, .2156. So, wtf, I don't what's going on. I'm thinking about doing something to reset my phone to factory and putting the latest official update, but I want to do everything official like going to BlackBerrys website or something. Can anyone help, please?

Posted via CB10

If I read you correctly you bought a used device, do a security a wipe and try an OTA reload of the OS, don't use link you may have an issue with the previous version. You need to go on wifi to do so ,if not you will incur additional data charges. Goodluck. We don't know what the previous owner did with the device so a wipe and reload should fix your issues. Go into settings after the wipe and look for Software updates, click there and allow the device to do its thing.

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[kifty]

I've never had the hub icon, and I'm on the latest update release (10.2.1.2102) on Orange UK.

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