View Poll Results: Have you had to exchange your phone because it was defective?

Voters
102. You may not vote on this poll
  • No, never! First one was great!

    65 63.73%
  • Exchanged it once.

    17 16.67%
  • Had to exchange it TWICE.

    10 9.80%
  • Had to exchange it 3+ times!

    10 9.80%
03-01-09 10:53 PM
60 123
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  1. CaraP's Avatar
    Thanks for all the opinions everyone!!

    Hi, let me just say that I went thru 6 BB & just decided 2 stay with this one only because it was the best working one. I have Tmobile & from my understanding they were all new & not refurbished. The best thing I can say is just hang in there but if u get 2 a point where ur tired of going thru the exchanges, them ur carrier u rather not deal with another BB of the same model but instead want 2 speak 2 a supervisor bcuz u want another phone. It will work, u just have 2 be persistant.

    Posted from my CrackBerry at wapforums.crackberry.com
    Can I ask what was wrong with yours?? Were they all different problems, or was there a common trend?

    Haven't had to exchange my Bold yet. Been a couple of months.

    However I did exchange my ex-Curve about 8 times.

    Posted from my CrackBerry at wapforums.crackberry.com
    That sounds like it may be me (the 8 time exchange). Same question goes for you if you don't mind: were they all different problems??
    01-27-09 03:26 AM
  2. stevemedes's Avatar
    my titanium curve 8320 was perfect out of the box
    01-27-09 03:38 AM
  3. Slammers08's Avatar
    I had to exchange mine twice. First time it would just power off randomely. Second time the battery life was horrible may have been the battery but didnt want to take any chances lol. Third one works perfect
    01-27-09 05:33 AM
  4. Tremortality's Avatar
    Out of the box thankfully it has been working flawlessly. Hope it continues
    01-27-09 05:44 AM
  5. username0022's Avatar
    No replacement here. Still on my first (and hopefully ONLY) Bold.
    01-29-09 05:09 PM
  6. Branta's Avatar
    I have personal knowledge of 5 users with Bolds, all fault-free on delivery and still working despite a few software glitches and the inevitable user-induced issues.
    01-29-09 07:08 PM
  7. markgopher's Avatar
    Mine has been flawless from the get-go!
    01-29-09 07:11 PM
  8. Landshark1949's Avatar
    3 Bolds in the first month, the last one was fine with the exception of the loose back. I think Ill just have to settle for a great phone with minor issues.
    01-29-09 07:32 PM
  9. rambo47's Avatar
    Never got a bad Blackberry. I've had the 7230, 7730, 7105t, 8100, 8300, 8800, 8820, and Bold. Plus a couple of duplicates here and there. I'd sell one, upgrade, and then find I missed my old model.
    01-29-09 08:02 PM
  10. bellxx's Avatar
    I have bad two blackberrys and both have worked right out the box
    No upgrades or anything

    Posted from my CrackBerry at wapforums.crackberry.com
    01-29-09 08:32 PM
  11. bellxx's Avatar
    Sorry that should read I have had two blackberrys with
    No problems.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-29-09 08:37 PM
  12. FightClub's Avatar
    Haven't gotten a defective berry yet... Don't see how people go through 3+ bad phones... willing to bet it's almost always user error.
    01-29-09 09:30 PM
  13. carter17's Avatar
    Started out with 8130 went through 2. Then uscc upgraded me to the 8330 and I'm on my third one. It has worked great have had it for about 4 months.

    Posted from my CrackBerry at wapforums.crackberry.com
    01-29-09 09:46 PM
  14. hunoosh's Avatar
    My first Pearl was the 8110 and for whatever reason I couldn't transfer my contacts over from the SIM. Happened to be a good thing because the rep didn't know what she was talking about and told me that it had wifi...so I got to upgrade to the 8120 while getting out of a bad BB too.
    01-29-09 09:51 PM
  15. Duvi's Avatar
    Once... I have a routine. I exchange once prior to the 30 day exchange period.
    01-29-09 10:33 PM
  16. shpud's Avatar
    Once. Very first day I had it. It took me three days to get a new one because my carrier is clueless when it comes to Blackberries. (Ended up being an issue with the account, not the phone.) I eventually solved the problem for them, armed with info from the friendlies on here. Then it only took two months to whittle my bills down from $700/month to the more reasonable $165 they are now.
    01-30-09 01:01 PM
  17. BTSee's Avatar
    Had to replace my Curve once because the S key only worked when it felt like it
    01-30-09 01:36 PM
  18. cwelsh's Avatar
    0.

    I find that generally everything works really smoothe. Sure there are some small nuisances that aren't perfect but i think thats why so many people are returning their blackberries even for the smallest things. I could understand a really bad issue that affects general use but when people get fixes for items they never even use it boggles my mind.
    01-30-09 02:01 PM
  19. jhamilton3#CB's Avatar
    Mine has been great since I first got it.

    Knock on wood that it keeps on going.
    01-30-09 02:44 PM
  20. SWFL's Avatar
    on my second storm as of today. Lets hope its better this time!!!
    01-30-09 05:46 PM
  21. chelseytx's Avatar
    i have had 3 8830, 2 curves and before that 2 voyagers (that led me to getting the bb)

    thats 7 and all from the 1st change (nov 14) to jan 15 and i got the first phone (signed up with vzw) on oct 08.

    got the voyager on Oct 14
    exchanged that one on Nov 6 (for another voyager)
    the second voyager on Nov 7 (for a bb 8830)
    the 1st bb on December 20 or so
    2nd on Dec 29
    3rd on Jan 3 (to the curve)
    and the last one on jan 10 for an unrelated issue to the rest (the phone was splitting and i couldn't use the usb port on the puter)
    02-16-09 12:12 PM
  22. gabreal2k's Avatar
    I had a BB8330 with sprint. It developed a bad keyboard. Just got my refurb curve 8330 its got a bad 8 button and resets itself for no reason and randomly chooses to not notify me of my emails and texts. What a waste of time.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-19-09 08:56 AM
  23. gabreal2k's Avatar
    I think all they do is wipe>reload os>replace keyboard (if necessary)>replace external covers (if necessary)....essentially WE THE PEOPLE are getting someone else's problem. If the os reload fixes the issue then fine if not then a given phone will be returned hundreds of times.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-19-09 09:01 AM
  24. gabreal2k's Avatar
    I exchanged my 8330 a couple of times before Sprint realized there wasnt anything wrong with my device-they needed to reset my account for some reason to get my service to work properly. Ugh....oh well.
    So what exactly did you have to do cuz it seems like the network never likes me.

    Posted from my CrackBerry at wapforums.crackberry.com
    02-19-09 10:05 AM
  25. Jazzi-Rocks's Avatar
    So far so good, I've had mine since after Thanksgiving and have been able to solve all the software issues myself.

    *still knocking on wood* though

    ~Jazzi~


    02-19-09 10:08 AM
60 123
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