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  1. hockey1299's Avatar
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    Thread AuthorThread Author   #1  

    Default HELP - My Email & Phone Logs are Gone!

    I don't know what's going on! I was about to check my emails and phone log and I have none! Like its all gone what's going on! I need to get them back. I tried battery pull and restart.. nothing......

    Posted via CB10
  2. hockey1299's Avatar
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    ??

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  3. Khanhye East's Avatar
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    #3  

    Default

    Try restarting your HUB. From within the BlackBerry Hub, all you need to do is swipe down on the right corner of the display five times in a row.
  4. hockey1299's Avatar
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    I did I have checked all my emails on my computer and there gone too!! Not in trash or anything.. my Z10 screwed up everything!!! Help

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  5. MiSsY_'s Avatar
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    How would your device managed to have wiped your pc?
    Maybe be a little be more specific with what happened etc and we can try help you more

    Posted via CB10 from my Z10
    8300 >> 8520 >> 9900 >> Z10 >> Z30
    Z10>Z30 Z30>Z10
    Playbook 32GB
    Believe
  6. hockey1299's Avatar
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    Ok so I woke up from my Nap I check my phone for emails and stuff l. I notice that I can only see texts.. I check every email account and it's empty.. I check my phone call log or recent and missed calls all gone! I check my computer each email account and my yahoo account I don't see my emails from today or anything anyehere. I see it deleted all my emails from April 24th today and I only see emails from March 24th and older now.. I don't know what's really going on as this never happened to me before I'm panicking..

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  7. stots's Avatar
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    Do you use Gmail?

    BlackBerry Z10-Go Leafs Go
  8. stots's Avatar
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    I have had this happen twice before. What I do to avoid this now...any important emails I transfer it to a folder within my account. My phone does not have access to this folder.

    BlackBerry Z10-Go Leafs Go
  9. hockey1299's Avatar
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    Yes but u also use Hotmail and my Rogers account. All gone up to March 24th.. as my phone deleted a month worth of emails.. I need them back. Also my call log I need back I don't understand why my phone is doing this..

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  10. stots's Avatar
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    I am sorry to say hockey, I think they are gone.

    sorry dude.

    BlackBerry Z10-Go Leafs Go
  11. hockey1299's Avatar
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    How is that possible?? I never deleted them.. how can my phone just deleted stuff like that!!

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  12. stots's Avatar
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    I personally came to decision that I must of clicked something that I shouldn't have. It has not happened for a couple months now.

    BlackBerry Z10-Go Leafs Go
  13. jasonmelling's Avatar
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    did they delete out of the "Deleted" folder in gmail and Yahoo as well? That would be a double-wipe! ....and pretty impressive (in a downer sort of way). Let me know about the double-wipe, please.
  14. hockey1299's Avatar
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    Ya I don't see it m. Double wipe.. I don't know that's possible.

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  15. stots's Avatar
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    I know what you're feeling right now. Maybe call BlackBerry and see what they have to say. I have called and all they said was sorry.

    BlackBerry Z10-Go Leafs Go
  16. jesse_h's Avatar
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    The phone can't delete emails that are on the server......




    Posted via CB10
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  17. stots's Avatar
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    I disagree with my emails being deleted on my online account after I delete them from my phone. BlackBerry must think it is a good idea. Your problem is exactly why I think this.

    BlackBerry Z10-Go Leafs Go
  18. hockey1299's Avatar
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    Whats the #? I still i dont understand how my phone can delete all this stuff on its own! I feel like throwing it! How can this happen..
  19. stots's Avatar
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    I hear ya and I don't know. Maybe someone else will come on here and give you and I some insight.

    BlackBerry Z10-Go Leafs Go.
    Last edited by stots; 04-24-2013 at 05:42 PM.
  20. jesse_h's Avatar
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    Quote Originally Posted by hockey1299 View Post
    Whats the #? I still i dont understand how my phone can delete all this stuff on its own! I feel like throwing it! How can this happen..
    It can't. And even if it somehow could, they would be in your trash folder on the server. The Z10 can't override the server and delete all traces of an email, it's impossible.




    Posted via CB10
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  21. IgotsThis's Avatar
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    #21  

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    Quote Originally Posted by jasonmelling View Post
    did they delete out of the "Deleted" folder in gmail and Yahoo as well? That would be a double-wipe! ....and pretty impressive (in a downer sort of way). Let me know about the double-wipe, please.
    Lmaaaoooo "Pretty impressive in a downer sort of way"
    Not funny at all though, maybe your email itself screwed up?

    Z10? Why yes it is.
  22. hockey1299's Avatar
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    I checked my emails on the computer and i can see my Gmail i can get get back as there in the trash.... My hotmail i can back i see there in trash aswell but my main @rogers email all gone! Even in the sent folder all gone up to March 24th.. This is very stressful.. I dont know how my Z10 can do this all of sudden. How can my Call logs of recent calls and incoming calls log all gone too.. Wtf..
  23. IgotsThis's Avatar
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    Mmmm damn that freakin sucks wtf.
    Contact rogers?

    Z10? Why yes it is.
  24. jasonmelling's Avatar
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    Quote Originally Posted by hockey1299 View Post
    I checked my emails on the computer and i can see my Gmail i can get get back as there in the trash.... My hotmail i can back i see there in trash aswell but my main @rogers email all gone! Even in the sent folder all gone up to March 24th.. This is very stressful.. I dont know how my Z10 can do this all of sudden. How can my Call logs of recent calls and incoming calls log all gone too.. Wtf..
    So you still have your Gmail and Hotmail emails. Great! (if I understood you correctly) Not sure about your Rogers account though... That's through your phone service, so I can't help you there. But that's good to hear about gmail and hotmail! I would suggest using those two for your emails, and leaving the Rogers for junk mail
  25. hockey1299's Avatar
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    Ya.. I dont know what happened! No one knows how to fix this? I think its my Z10... im freaking out here.
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