I have a user who is travelling on Hawaii. When he arrived there he was getting his email and able to surf the internet...now he can do neither. I tried having him do a bunch of things with no luck. I then deleted his from our BES server and told him to try to do an enterprise activation.
When he tried to do an enterprise activation he gets an error message saying "contact system administrator"...any ideas on what is going on here and how to fix the problem?
When he goes to Enterprise Activation in advanced options does it show that he still has an active connection? That could be hanging him up. If so deleting all service books related to your BES (Desktop?), then restarting the phone, then attempting to activate *might* do the trick..
I'm curious why you jumped straight to removing him from the BES? If he was having connections issues before you removed him, those problems are probably still there.
Is the user roaming? Do they have a 1XEV? How many bars? Can they connect to the internet using the Internet Browser?
I would troubleshoot any carrier/network issues before jumping straight to the BES (i've noticed, 9 out of 10 times, it's not an issue with the BES).
OK. He seems to be getting a little farther now...I can see that he can at least "see" the BES server. Now he's getting the error message "IT policy was rejected so activation has been cancelled clear your handheld and retry."
