05-18-09 09:37 AM
- 05-17-09 10:34 AM
- 05-17-09 10:51 AM
- 05-17-09 10:53 AM
- 05-17-09 11:17 AM
- 05-17-09 11:20 AM
- I would not say that unless you were in fact talking to on the Verizon Business/Corprate reps. Companies looking to deploy BB (or any other phone in quantities with Enterprise level support) won't be talking to Consumer Reps at the store but the rep(s) who manage the business accounts and are more knowledgable in that particular mode of operation. (I wouldn't expect the reps at Best Buy to know what is needed to setup and deploy a Windows Server)
In your example, BestBuy doesn't sell servers. But if you call the Dell consumer line to buy a server, they will transfer you over to a server person.05-17-09 11:24 AM
Also, one clarification. I have had an iPhone for about a year and love it (and I say that as someone who is Windows only for my computers). But my wife wanted to get a BlackBerry and I have been trying to get her set up (and failing miserably). So I told her that a BlackBerry is out because of the additional time required.05-17-09 11:29 AM
- My wife decided to get a new Blackberry phone. We have Exchange at home (what can I say, I'm a nerd) and so she told them on purchasing that it must connect to Exchange's ActiveSync so it synchronizes her email, contacts, and calender. And at the Verizon store they said - yes, no problem.
- So I go to options to set email and... no option for Exchange. I call Verizon and get passed to two different people where I'm told to use IMAP. When I explain that no, we want ActiveSync we get passed over to BlackBerry where after a longer wait I am told that you don't set up ActiveSync connections in email btu instead in advanced options. Ok, so 25 minutes and 4 people to find that out.
- So I try that and this is where I start to learn that BlackBerry essentially has no error messages. It tries to connect and if it fails, after 25 minutes, pops up a message saying there was a problem and see your system administrator. I am my system administrator - what earthly use is a message like that?
- So call Verizon again where we are passed through to BlackBerry where they then dive in and discover... that my wife's account did not include enterprise access. So the ***** at the Verizon store (is "*****" redundant?), told that she wanted enterprise access, did not include it in her plan. And the ***** at BlackBerry (redundant again?) the first time did not notice that she did not have enterprise access on her account.
- So we get all that set and now we're going to... Get the same stupid error again. Ok, this time I get forwarded to BlackBerry tier 2 support (which means an additional 38 minute wait) because tier 1 support has no idea what to do. And tier 2 support, after 10 minutes of asking me a bunch of questions and checking some stuff then tells me that... We have to install BlackBerry software on our server.
So I figured that instead we will go with a company that understands how to write usable software. I connected my iPhone and my daughter's iPod to Exchange in under 2 minutes each. My wife will return the BlackBerry to Verizon on Monday and switch to an iPhone & AT&T.
And to the CEO at Verizon who has that nice message at the start of the customer service call - no I did not get what I needed. Not once in any of the 4 calls. If you want to get enterprise level customers, get an enterprise quality product. And that is not BlackBerry.
I had trouble with syncing my work blackberry to outlook I have to link it up via usb to be able to get everything on there05-17-09 11:39 AM
- Honestly, I just don't understand why RIM cannot or will not wirelessly sync Calendars and subfolders from Outlook with BIS. To me, it seems like nickeling and diming their customers. Sell BES based on its enterprise management features not because it does the basics that BIS does not.05-17-09 11:48 AM
You're spending days talking about how you just left BB for iphone. You could've spent this thread time learning the exchange for BB.
Then next time you had to set it up, it would've only takin a few minutes. Idk.05-17-09 11:53 AM
Also, the main reason I posted and am replying is to warn others who do a google search before buying, see this thread, and realize that BlackBerry is for large corporate use only.05-17-09 01:35 PM
- 05-17-09 02:29 PM
- Here is the issue that I have with this thread, yes I understand the frustration of having to use conversion software to make a BB compatible with an Exchange server. But David seeing as you own the Exchange server you know that it is a MICROSOFT exchange server, and as we know Microsoft does not make Blackberry, RIM does. So it isn't compatible out of the box. I totally understand the software may be difficult to use, but if you have an Exchange server set up in your own house surely you could have taken the time to figure it out, as you stated your a tech person. Blackberry is actually the leading phone provider for upper executive positions. I mean even the Pres has a blackberry, there is a huge difference in security between the blackberry's and the I Phone. As a matter of fact last I heard even though the I Phone does now work with exchange servers (yes the first I Phone didn't work with them at all) there are major sercurity drops that they are still working out. This is a by product due to MICROSOFT making the server. So for you just dropping the BB and moving to the IPhone for ease of use is purely your choice, but answer me this, why is the Blackberry Curve still the #1 selling product across all wireless carriers? And yes it even outsold the IPhone, and I know the first answer is that the Curve is sold by all carriers where as the IPhone is sold by only ATT but in the latest consumer reports mag it stated that ATT's curve sales are still tops due to their EXECUTIVE needs..
/end rant05-17-09 03:05 PM
- But David seeing as you own the Exchange server you know that it is a MICROSOFT exchange server, and as we know Microsoft does not make Blackberry, RIM does. So it isn't compatible out of the box. I totally understand the software may be difficult to use, but if you have an Exchange server set up in your own house surely you could have taken the time to figure it out, as you stated your a tech person.
As to installing the BB s/w, my experience to date with BB software is the support is wrong or non-existent and the error codes returned are worthless. Based on this I figured this would suck up hours to days of my time. And that time suck would be of zero value since my wife could get an iPhone and have the same results.
Yes BB sells a lot of devices but I would guess most are sold to people connecting to existing BB servers. Established base is powerful. But ongoing, for those of us with security needs that are a bit less than the President's, I think BB is going to see their market position erode.
And for SMB, I don't see why any company with less than 1,000 people needing this would go with BB. I'm CEO of a small company and it's been pure happenstance that no one has wanted a BBB yet but on Monday I will make it policy - no BB support. The last thing I need is one more piece of software my tech team needs to support.05-17-09 04:59 PM
- 05-17-09 05:09 PM
Have you checked into Astrasync???? astrasync.com it is software that will allow a BB work with exchange. It is $50 a year, and that includes any updates to the software. I use it for my work because they went to an exchange server and will not buy the BB software. Works excellent.05-18-09 12:09 AM
a computer guru with exchange at home doesnt think to research the requirements for BES vs BIS before purchasing?
took me 2 mins to pick up on that when i bought first BB 2 months ago.
i sense the old "stuff reading the instructions i can work it out myself" mentality... and this time it backfired but its everyone elses fault..
*sigh*....05-18-09 01:22 AM
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