Be sure your Computers meet the system requirements.
Intel compatible 486 or higher computer that is compliant with USB 1.1 or higher and has an available USB port
Microsoft Windows 2000, Microsoft Windows XP, Windows Vista™
Roxio Media Manager • Windows Vista Home/Business/Ultimate, Microsoft Windows Vista 64-bit
Microsoft Windows XP Home/Pro/MCE (Service Pack 2), Microsoft Windows XP Pro x64 Edition, Microsoft Windows 2000 (Service Pack 4 or later)
BlackBerry smartphone using version 4.2.0 or later of the BlackBerry Device Software
1.4 GHz Intel Pentium 4 or equivalent; 256 MB RAM (512MB or more recommended)
300 MB of free hard disk space for typical installation of all components
1024x768, 16-bit color graphics card; 24-bit or 32-bit true color recommended
DirectX 9 or higher compatible sound card and graphics card
Windows Media Player 10 or higher for Windows Vista and Microsoft Windows XP systems
Microsoft Internet Explorer 6 or higher
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