1. bethany0729's Avatar
    ok so i got a bb pearl about a month ago and recently my port went bad so they gave me a new one..

    ok my first one, i went through the setup wizard and it all went well. i setup my yahoo email so that they were sent straight to my phone..

    when i got my new one a few days ago and went through the setup wizard to put my yahoo info onto my phone, it said they i needed to check my information. but i know i put my username and password in correctly..

    andddd since i haven't set up my email, it won't let me get onto the internet or send pic mail or anything like that.
    07-13-08 01:22 PM
  2. chaz_cb's Avatar
    You need to go to the BIS site
    BlackBerry Internet Service
    and switch devices by entering the new BB info.
    07-13-08 01:24 PM
  3. bethany0729's Avatar
    i have no clue what that is
    07-13-08 01:25 PM
  4. chaz_cb's Avatar
    I edited my post with a link.
    07-13-08 01:26 PM
  5. bethany0729's Avatar
    thanks
    07-13-08 01:27 PM
  6. ballinsol14's Avatar
    ok so i got a bb pearl about a month ago and recently my port went bad so they gave me a new one..

    ok my first one, i went through the setup wizard and it all went well. i setup my yahoo email so that they were sent straight to my phone..

    when i got my new one a few days ago and went through the setup wizard to put my yahoo info onto my phone, it said they i needed to check my information. but i know i put my username and password in correctly..

    andddd since i haven't set up my email, it won't let me get onto the internet or send pic mail or anything like that.
    Since you got a new BB, you now have a different PIN. I believe that you have to transfer all your capabilities from your old PIN to your new PIN (phone)
    07-13-08 01:28 PM
  7. bethany0729's Avatar
    is there a number i can call? cause i went to that BIS website and i can't remember my username and password.
    07-13-08 01:31 PM
  8. chaz_cb's Avatar
    1-877-654-9111
    07-13-08 01:32 PM
  9. bethany0729's Avatar
    you guys are awesome thanks so much
    07-13-08 01:42 PM
  10. chaz_cb's Avatar
    No problem -Glad to help.
    07-13-08 01:45 PM
  11. bethany0729's Avatar
    you should work for this number hahaha
    07-13-08 01:48 PM
LINK TO POST COPIED TO CLIPBOARD