06-21-08 06:34 PM
- Hello all, I hope you can help with this.
I have a Curve 8310 and am using BIS in the UK (carrier is O2).
Until recently I had an 8300 and everything was fine. I lost the phone and it was replaced with an 8310. I have it set up to receive and send emails just fine, but I am having trouble with email reconciliation.
Firstly, if I delete an email on the Blackberry, this is not propagated back to the server, so next time I do a send/receive at home, I still pick up all the deleted messages. The Blackberry itself is definitely set to delete on "Mailbox & Handheld" - and I have changed this, saved the changes and then changed it back to "Mailbox & Handheld" several times.
Secondly - and this has JUST started happening - if I download and delete emails in Outlook at home, this doesn't propagate to the Blackberry. I am not using any form of spam filter, and I am not emptying the "Deleted items" folder in Outlook.
I have tried downloading a new version of Desktop Manager, and I have tried reloading the OS to the Blackberry itself, but nothing makes any difference. All this was working just fine on my old 8300, and I am not doing anything differently now. It means that every single email I receive has to be dealt with twice - on the Blackberry, and within Outlook.
Please, does anyone have any ideas? I've tried speaking to O2 and they are of no use - I can't seem to get through to anyone who knows anything about it.
Huge thanks in advance.06-21-08 09:21 AM
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