1. Aeromasters's Avatar
    I have a BB8310 with 4.5 os loaded on... I am not able to open anyfile greater than 2.9mb... How do you modify this?
    09-07-08 01:57 PM
  2. NightFire's Avatar
    I'm with at&t and my limit is around the 5 MB mark. I don't know how to change these parameters. However, you could use Opera Mini to download the larger files. I once was able to download a 39.5 MB file using Opera. A warning though, with OM it may take several attempts before the download begins; more often than not, I get a file error. Good luck!
    09-07-08 06:36 PM
  3. mobiman's Avatar
    I have a BB8310 with 4.5 os loaded on... I am not able to open anyfile greater than 2.9mb... How do you modify this?
    Are you talking about your mail attachment limit or downloading of files larger than 2.9MB?
    09-08-08 12:45 AM
  4. Aeromasters's Avatar
    Mail attachment limit
    09-08-08 05:11 PM
  5. jeffh's Avatar
    I found this information re attachment sizes in the "Administration Guide, BlackBerry Professional Software for Microsoft Exchange, Version 4.1 SP4"
    Controlling the size of attachments that users can receive on their BlackBerry devices
    By default, the BlackBerry Attachment Service in the BlackBerry Professional Software does not limit the file size of an attachment that is embedded in a message or retrieved through a link. The BlackBerry Professional Software sends data to the BlackBerry device in packets that are no larger than 64 KB; however, the BlackBerry Professional Software can send an unlimited number of packets. To control attachment file size, you can specify a maximum file size for attachments.
    Suggested file sizes for attachments
    • Adobe Acrobat Versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB
    • Microsoft Excel Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
    • Microsoft PowerPoint Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
    • Microsoft Word Versions 97, 2000, 2003, 2007, and XP less than 2000 KB
    • Corel WordPerfect Versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0 less than 2000 KB
    • ASCII text less than 100 KB
    • HTML less than 100 KB
    • ZIP archives less than 2000 KB
    • images less than 2000 KB
    • audio less than 2000 KB
    • MP3 less than 2000 KB
    • Rich Text Format less than 2000 KB

    Configure the maximum file size for attachments
    You can change the maximum file size of attachment file formats to control the amount of memory that the BlackBerry Attachment Service in the BlackBerry Professional Software uses during the attachment conversion process. Consider changing the default configuration if the BlackBerry Attachment Service must respond to multiple users who request conversions for large or complex attachments (especially .pdf files and ASCII text files that are larger than 2 MB), or if it must respond to multiple users who request large or complex documents within the same period of time (0 to 10 minutes) while the BlackBerry Attachment Service processes large conversions.
    1. On the server that hosts the BlackBerry Professional Software, on the taskbar, click Start > BlackBerry Server Configuration.
    2. Click the Attachment Server tab.
    3. In the Distiller Settings section, in the Max. File Size (Kb) column, click the value for the distiller that you want to change.
    4. Type a value in kilobits.
    5. Click OK.

    Taken at face value, this information seems to mean that the attachment size is limited by your service provider, not by the BlackBerry itself.
    Last edited by JeffH; 09-08-08 at 09:09 PM. Reason: formatting, clarity
    09-08-08 09:04 PM
  6. Aeromasters's Avatar
    Thanks for your help I will go try that. It did not start doing this until I downloaded 4.5... So it very well could be the blackberry... I will try and let you know... Thanks...
    09-09-08 04:33 AM
  7. Aeromasters's Avatar
    I did this and it didn't seem to help...Now none of vidoes (when downlaoded from my email) don't want to play...
    09-10-08 05:10 PM
  8. jeffh's Avatar
    I didn't think there was anything in the steps I posted that a user could do. Are you a BES admin?
    09-10-08 07:34 PM
  9. Aeromasters's Avatar
    Copied and pasted a reply to someone else in the field forgot to remove the frist half... Being lazy today with typing ...

    No Not a BES admin...

    Sorry ment to say that none of the none of vidoes (when downlaoded from my email) don't want to play...

    Sorry about the confusion...
    09-10-08 07:51 PM
  10. jeffh's Avatar
    No need to apologize. I was hoping you were a BES admin!
    09-10-08 09:25 PM
LINK TO POST COPIED TO CLIPBOARD
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