1. Misterb's Avatar
    So, I updated to the latest official OS for my 8330. I was forced to re-register for Documents to Go. That worked fine, and I have Word and PowerPoint on there, but in order to get Excel, apparently I'm supposed to select the "check for updates" options from within the program. When I do that, the browser opens up and tries to open up a site, but it just sits there and times out. I've tried off and on for over a week, and can't get it to work. My internet works just fine with everything else but this.

    How can I get this to work so that I have Excel?
    04-21-09 03:05 PM
  2. Motorcycle Mama's Avatar
    04-21-09 04:23 PM
  3. Misterb's Avatar
    Have you tried this?

    DocID: 14179 - How do I install Documents To Go on my BlackBerry smartphone?

    Go to this link from your computer.
    Thanks for the info. I tried the direct link, and it got to the point where it downloaded the software, but then it failed and gave an error message. Sounds like these folks need to work on fixing their online module.

    Any other ideas?
    04-21-09 05:58 PM
  4. Motorcycle Mama's Avatar
    Did you try the Alternative Installation instructions listed? Those generally work without a hitch.
    04-21-09 08:45 PM
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