[luvmycrackberry]

So I accidently deleted my [email protected] account from the TMO website . I tried to re-enter the account, but it won't allow me (i had to come up with another blackberry email�guess someone took it?) Any way now that that's done I still have the TMO icon for the deleted account on my blackberry. I've sent service books but can't delete the old "account" from my berry. Any ideas?

[Towlieismyhomeboy]

On your phone go into options-advanced options-service book. delete it out of the list. You can't recreate the account because rim puts a lock on it. you have to call rim to release the account

[rlacsamana19]

do what he said, but before you do that contact T-mobile customer service and see if they can recover the email you deleted.

It should still be accessible since it was used with your phone number & PIN.

[luvmycrackberry]

On your phone go into options-advanced options-service book. delete it out of the list. You can't recreate the account because rim puts a lock on it. you have to call rim to release the account

Ah got it . Thanks!....and how do I go about calling RIM?

[rlacsamana19]

Don't call RIM, call your provider as they have a BB team dedicated to BB/Smart Phone section. They are in control of the BIS on their site.

[luvmycrackberry]

Don't call RIM, call your provider as they have a BB team dedicated to BB/Smart Phone section. They are in control of the BIS on their site.

on the phone with them now

[luvmycrackberry]

well they couldn't help me

[rlacsamana19]

really? did you talk to a customer service rep or a BB rep?

Customer service rep aren't trained for BB support.

[luvmycrackberry]

it was a service rep ...never put me on w/ a bb rep