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  • 1 Post By Bob80220
  1. ajst222's Avatar
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    Thread AuthorThread Author   #1  

    Default Can't find BBM ever since updating today (to version 7.0.1.23)

    So this morning, I updated BBM to version 7.0.1.23 on my Torch 9850 and did the reboot. When the reboot finished, I went to find BBM and the application icon wasn't anywhere to be found. I then checked in BlackBerry World and it is there. I was planning on deleting it and then reinstalling it but there isn't any option in MyWorld or anywhere in BlackBerry World to delete BBM like I can do with any other app. I tried rebooting my device to see if that would fix it and it did not. Has anyone else had this problem? And does anyone have a solution? Thanks in advance!
  2. ajst222's Avatar
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    Thread AuthorThread Author   #2  

    Default

    Cmon guys...this is actually kind of urgent! lol
  3. RoseBud68's Avatar
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    #3  

    Default

    Quote Originally Posted by ajst222 View Post
    Cmon guys...this is actually kind of urgent! lol
    Go to BB app world, then type RST. See if that helps.
  4. Bob80220's Avatar
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    #4  

    Default

    Sorry you are having a problem with the update...I received notification of the upgrade last night and everything went well with my installation. Does anyone have any idea what this update was about? I'm not noticing anything...thanks.

    Bob
  5. ajst222's Avatar
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    Thread AuthorThread Author   #5  

    Default

    Quote Originally Posted by RoseBud68 View Post
    Go to BB app world, then type RST. See if that helps.
    I can't...I don't have a keyboard device. If I do that by going into the menu and selecting "Show Keyboard" and I type it, it will just search BlackBerry World
  6. RoseBud68's Avatar
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    #6  

    Default

    Work with my son 9860.
    Edit: hold alt, while typing RST.
  7. RoseBud68's Avatar
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    #7  

    Default

    Quote Originally Posted by Bob80220 View Post
    Sorry you are having a problem with the update...I received notification of the upgrade last night and everything went well with my installation. Does anyone have any idea what this update was about? I'm not noticing anything...thanks.

    Bob
    Next time check on the review before updating.
  8. bighap's Avatar
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    #8  

    Default

    Hold the BB button to bring up the task switcher. Should see it there.
  9. Bob80220's Avatar
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    Quote Originally Posted by RoseBud68 View Post
    Next time check on the review before updating.
    Thanks for the tip Dad...

    Bob
    ajst222 likes this.
  10. drknobs's Avatar
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    #10  

    Default

    Same thing happened to me. I finally went to Options>Device>Application Management and deleted BBM from there, did a device reboot, then went to BBWorld and reinstalled. That seemed to take care of it.
  11. ajst222's Avatar
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    Thread AuthorThread Author   #11  

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    Quote Originally Posted by RoseBud68 View Post
    Work with my son 9860.
    Edit: hold alt, while typing RST.
    Ah I will try.

    Quote Originally Posted by bighap View Post
    Hold the BB button to bring up the task switcher. Should see it there.
    It isn't there...or anywhere else within the OS that I can see
  12. ajst222's Avatar
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    Thread AuthorThread Author   #12  

    Default

    Quote Originally Posted by drknobs View Post
    Same thing happened to me. I finally went to Options>Device>Application Management and deleted BBM from there, did a device reboot, then went to BBWorld and reinstalled. That seemed to take care of it.
    Oh jeez...I am surprised that didn't come to me right away! That brings me back lol. Thanks!
  13. Cavarooney4's Avatar
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    #13  

    Default

    What has happened to me is that i've done the update (7.0.1.23) And it just says 'Cannot set up BBM' When i try to go on it... Please could anyone help?
  14. SwitchBeach's Avatar
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    Quote Originally Posted by Cavarooney4 View Post
    How do i do this? What do i go? Sorry im a bit of a 'Noob'...
    How do you do what? What exactly are you trying to do?

    What device?
    What country?
    What carrier?
    What OS version on the device?
    Do you have a BlackBerry Data Plan?
  15. Cavarooney4's Avatar
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    #15  

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    Quote Originally Posted by SwitchBeach View Post
    How do you do what? What exactly are you trying to do?

    What device?
    What country?
    What carrier?
    What OS version on the device?
    Do you have a BlackBerry Data Plan?
    Im trying to get onto BBM but when i click it, it just says 'Cannot set up BBM' My phone is a curve 8520, What do i do?...
  16. SwitchBeach's Avatar
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    #16  

    Default

    Do you have an active BlackBerry Data Plan?
    What carrier?
    Has it worked previously?
    What OS version on the device?
    Are you logged in with your BlackBerry ID?
  17. Cavarooney4's Avatar
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    #17  

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    Quote Originally Posted by SwitchBeach View Post
    Do you have an active BlackBerry Data Plan?
    What carrier?
    Has it worked previously?
    What OS version on the device?
    Are you logged in with your BlackBerry ID?
    Tbh i don't know what a carrier is... It has worked previously, I don't know what a BB data plan is or a OS version is... But yes, i am logged in with my BB ID . Sorry, im quite stupid, But could you help me?

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