BB has suspended free/complimentary support for Priv!!! What the (fill in the blank)!
I posted this in the Priv subforum but it might benefit from wider distribution since it might apply to other BB phones.
Someone just mentioned that BB no longer offers the 24 hour support for the BB Priv.
I called the US number
(Blackberry Support 1-866-533-8067
And that is what it said - they ended 'complimentary support'. I did not stay on the line to see what else they offered. Well, I called back but to proceed I would have to enter my IMEI number and then I dropped the call!
I do wonder if the original offer of such support was part of their contract of sale and whether they can just suspend it that easily.
Well, it joins the other Rim/BB promises of BB10 for the Playbook as well as others.
What a SCHLOCKY company!
It was suggested that it might still apply to those who purchased before it was revoked but I don't know when they terminated the program.
- 01-11-17, 10:17 AM #11
I wonder how many people actually called for support. I suspect it was very few. There is so much advice available online, in numerous forums, and the phone itself is pretty straightforward to figure out. So why spend the $$$?
Imagine how you would feel working a night shift in a call centre where you get two or three calls in an 8-hour shift. My definition of living hell.
- CrackBerry Master
01-11-17, 10:27 AM #12
- 1,248 Posts
Right from the start, did you not notice the smallprint - it said 'BlackBerry can withdraw complimentary support at any time without notice'. I lol'd at it at the time.
Nobody can trust Chairman Chen. We must simply obey Him, because is the Saviour of BlackBerry.
- CrackBerry Addict
01-11-17, 07:37 PM #16
- 627 Posts
From what I understand is that BlackBerry was offering 12 months free tech support on the Priv at their own cost. This was done in house as part of their warranty, service and tech support employee base.
When they announced in the fall they were getting out of in house device development they talked about layoffs of a few hundred people. I suspect the warranty, direct sales, tech support and carrier relations people were part of that layoff.
With the agreement with TCL, they have pushed out the responsibility of sales, inventory management, production and sales/ service onto TCL as part of the agreement. BlackBerry just gets a small cut of the phone sale for the new Mercury etc. Everything else has been outsourced for cost management.
When I used to call BlackBerry tech support it was in Waterloo, Ontario. A recent call was to an Asian pacific country as the rep wasn't able to confirm where he was located. It's sad but the dollar goes a little further there than other countries.
The dumbest part for all this is that BlackBerry is still tweeting about this on their own page. It looks like amature hour when they send out a Tweet in December of 2016 saying "Hey, call us for free Priv support" when they have killed that division.
If anybody here has twitter and can ask BlackBerry help what the options are?? They will reply with a direct message but since I don't use Twitter, I can't. I think the community will really appreciate if we know where we can call for tech support or what other options. Other users on @blackberryhelp are getting DM's with info.
Sorry about the long post!
Posted via CB10
- 01-12-17, 06:31 AM #17
My 2007 Nissan still runs. I should get brand new parts when mine wear out, and my car should be updated to 2017 safety and performance standards. Car still works, right?
And I should DEMAND that Microsoft upgrade my better half's Vista laptop to Windows 10 on their own dime. Laptop still works.
I could do this all day. And each example shows how silly it is that everyone expects so much from a dead phone OS just because "the phone still works."
Blackberry Poptart SE - Cricket Wireless
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