Attention users: Please update your device profile

**John Yester** · 10-19-2011, 10:00 AM

As I often throw reminders out there to help the support side of things on the forums. The time has come again.

If you could all take a moment. It would be greatly appreciated from me and all other user providing support.

Click on the cog wheel, top right side near your ID, then click Your Account. From here you can edit your details. Example:

primary phone.PNG

With multiple devices, and new OS's for some devices it can get quite crazy doing support for users on the forums. Having a 9650 listed in your profile but asking questions about a 9930, etc can be quite confusing. Most user(s) ask in the specified device section, But things get quite crazy in the general section and a few other places.

I also will add that when making a thread for looking for device support, take a minute to list the device model in the title. This will allow us to better place threads if they are in the wrong section, while also allowing users to know right away on what device you are using and then can properly answer your question.

This will will help us and yourself on resolving an issue with what ever device you are using.

Thanks in advance!

**ichat** · 10-21-2011, 05:00 AM

Done

Posted from my CrackBerry at wapforums.crackberry.com

Posted from my CrackBerry at wapforums.crackberry.com

**Laura Knotek** · 10-23-2011, 09:47 PM

I would also suggest that users should update their carrier. I've already given advice to a poster who had T-Mobile listed as his carrier and was asking about the 9930. It turned out he switched to VZW. My advice would have been applicable only if his carrier was T-Mobile (or AT&T).

**luckyvpn** · 10-24-2011, 06:50 AM

i am new here，ok sir

**thepinkcurve** · 10-26-2011, 02:15 PM

Is mine looking ok, can't update as my pcs broken

Posted from my CrackBerry at wapforums.crackberry.com

**Phil DeLong** · 10-26-2011, 02:17 PM

Originally Posted by thepinkcurve

Is mine looking ok, can't update as my pcs broken

Posted from my CrackBerry at wapforums.crackberry.com

As long as you currently have a 9300, yes.

**colt914** · 10-29-2011, 11:53 AM

ok will do it

**dashauns** · 10-29-2011, 05:32 PM

Just did it, I have had so many phones and never updated. I have just changed my device from the curve 8320. I've had at least 5 different blackberries since then.

**Fresh2deathJC** · 10-31-2011, 09:04 AM

Updated devices all the way from my first...

**emilioaponte** · 12-04-2011, 12:13 AM

My first was a Bold 9700, my second was a Bold 9780. Right now I have a Bold 9900.

**gods84** · 12-15-2011, 06:54 PM

Originally Posted by emilioaponte

My first was a Bold 9700, my second was a Bold 9780. Right now I have a Bold 9900.

If you're on the 9900 you should change your device settings to 9900

I love my 9900. had it since day one! but all this gloomy talk from the ceo's is building quick.

**just_luc** · 12-31-2011, 04:28 PM

Originally Posted by emilioaponte

My first was a Bold 9700, my second was a Bold 9780. Right now I have a Bold 9900.

you're in a thread about updating your device profile... admitting you now have a 9900.. while your profile STILL says you have a 9780...

*bangs head against the wall*

**BitPusher2600** · 01-25-2012, 01:57 AM

I have been forgetting to do this all week. Sorry :/

**whytera** · 01-30-2012, 01:57 AM

As I often throw reminders out there to help the support side of things on the forums. The time has come again

**Muttypint** · 04-11-2012, 12:22 PM

Yes i did update my devices, most times the device doesn't matter, but sometimes when users need support for a specific model, with their device on file it is easier to help.

So good point to update the details

**DANYALJADOON** · 06-30-2012, 11:42 PM

Device(s): Blackberry 9700
Carrier: T-mobile
Pin: 21fi82d5

**fbi2233** · 07-31-2012, 01:17 AM

Pls am using blackberry 8900 curve my facebook and twits is not working wen I try to open it say facebook blocked what can I do

**troy lee** · 08-05-2012, 05:21 AM

Am using blackberry 9900 but I can't open video from youtube on my device....suckssssss bb9900

**hootyhoo** · 08-05-2012, 04:41 PM

You folks are posting in the wrong forum.

Scroll down and find the forum for your device.

You should find plenty of advice there.

**allisonsmith** · 11-02-2012, 07:22 AM

waooo. ok will do it, thanks for the info

**YoungM22** · 11-05-2012, 10:13 PM

Iphone to a BB9900 I fking love it!

**Osem** · 11-10-2012, 06:54 AM

Blackberry Bold 9900 smooth touch, faster type keypad. the best in blackberry

**Tamarra Cameron** · 11-12-2012, 05:20 PM

hi there i have a blackberry curve 9300 and i've been having major issues with it the last few months!!! it keeps rebooting on me and freezes a lot.. i've done a software update but it still does it. can someone help me out... thanks

Tamarra cameron