Assigning BB to a user

Hello.

I have a BB that was assigned to another user. I now need to assign the same BB to a new user. I have added the new user to the BB Domain and then tried to 'Assign Handheld to User'.
I keep getting the message:

'An error occurred while assigning the handheld to the user.
Capability information could not be retrieved from the handheld. (2)'

Has anyone come across this message before and if so how can I get around it and assign the BB to the user? It almost seems like it is a licensing issue?????? but then I am guessing.

Thanks in-advance for any assistance.

Cheers!
e25taki

If you make a little research on the web, you will find that you are far from alone with this problem. The fix that seems to work for many is to wipe the handheld, then to try again to make the Enterprise activatation. Alternatively, wipe and re-install handsheld OS.