08-07-16 11:33 AM
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  1. Kiyasudeen's Avatar
    Kiyasudeen
    Bought a new q10 but BBM shows no network and can't connect to the server. Tried by both mobile data and wifi. And the phone is not connected to the blackberry not showing the logo on top right.

    Posted via CB10
    08-04-16 11:38 PM
  2. dietertong's Avatar
    dietertong
    Originally Posted by Kiyasudeen
    Bought a new q10 but BBM shows no network and can't connect to the server. Tried by both mobile data and wifi. And the phone is not connected to the blackberry not showing the logo on top right.

    Posted via CB10
    You answered your own question. Since you don't have the BlackBerry data symbol appearing, BBM can't connect. You'll have to figure out why it isn't connected.
    08-05-16 08:35 AM
  3. aiharkness's Avatar
    aiharkness
    Register the device with the network. See How to register a BlackBerry smartphone with the wireless network Make sure you have strong mobile network. Turn off wifi. Wait for confirmation.
    08-06-16 06:39 AM
  4. Kiyasudeen's Avatar
    Kiyasudeen
    I tried but no reply till now

    Posted via CB10
    08-06-16 09:37 AM
  5. Kiyasudeen's Avatar
    Kiyasudeen
    I know that's the problem but don't know how to make solve

    Posted via CB10
    08-06-16 09:38 AM
  6. aiharkness's Avatar
    aiharkness
    Device is new. Is it brand new, or new to you (a used device)? Did t device connect to BlackBerry before, or has it been like this from the start?

    Two possibilities that come to mind now are IT Policy (a possibility if the device is second hand) or some problem with carrier. Parental controls may be a possibility, don't know, but won't hurt to check in settings and make sure Parental Controls is off.

    If no IT Policy and parental controls is disabled, next step is consult carrier.
    08-06-16 09:54 AM
  7. Kiyasudeen's Avatar
    Kiyasudeen
    Device is new bought from ebay a week before.
    Checked parental control and it is off. Still can't connect to BBM

    Posted via CB10
    08-06-16 10:02 AM
  8. Kiyasudeen's Avatar
    Kiyasudeen
    Anyone help please

    Posted via CB10
    08-07-16 08:42 AM
  9. dietertong's Avatar
    dietertong
    You should talk to your carrier and see what settings are needed
    08-07-16 10:57 AM
  10. Kiyasudeen's Avatar
    Kiyasudeen
    What to do with carrier, tried through WiFi still cant connect. Tried 3different carriers but failed.

    Posted via CB10
    08-07-16 11:33 AM
« Not displaying contact pictures | So I finally compared BBM Video Android-iOS vs BB10-BB10 »

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