To all those "Don't worry about memory.." comments...

[BBStormUser31]

The stater of this thread is joke.... Just pay attention to what apps you are putting on your device. Before you start pointing fingers.. Look in the mirror and see what you can do to fix your phone... I have a storm and my memory is fine(and yes I do have apps downloaded).

[patches152]

Originally Posted by BBStormUser31

The stater of this thread is joke.... Just pay attention to what apps you are putting on your device. Before you start pointing fingers.. Look in the mirror and see what you can do to fix your phone... I have a storm and my memory is fine(and yes I do have apps downloaded).

well according to RIM it's a known issue, so idk how big of a joke it can be. every document i've seen from testing until yesterday has lad to the conclusion that LMM has been removed. now, idk if the "issue" is related to LMM, or if it's just a bug/flaw, but the issue is very real. i've never stated it wasn't real, i've just debated the root issue, and it's cause.

i'll go through the KB docs provided and see what i can figure out.

[patches152]

Originally Posted by intense55

I just spoke to RIM. They have CONFIRMED that Data will be DELETED if MEMORY runs low.

I spoke to Jonny today on November 19 2009. I have a case number that i don't want to give out here. He will explain it to anyone who wants to know about this "flaw". Call your carrier and ask to be routed to RIM directly. He referenced the following KB Documents that explain this situation:

-KB02843
-KB14213
-KB15345
-KB11328
-KB10183

The link to the Tech Support site is: BlackBerry Technical Solution Center

He also said they are seeing an increase in call volume regarding this issue since OS5 came out and since APP world came out. These are memory hogs.

Their solution: They are increasing device memory on all future devices.
They confirmed all the above documents apply to CURRENT devices INCLUDING the STORM.

I said it before and I'll say it again- RIM this is UNACCEPTABLE!! You should warn us before deleting personal data!

none of these KB docs relate to any OS higher than 4.2....i have had a few different people search the known issues log with VZW, and nothing about the storm and LMM is documented. this is obviously a memory storage flaw, not a feature of the OS.

THIS IS BUG, NOT A FEATURE

just want to make that clear. carry on

[intense55]

Originally Posted by patches152

none of these KB docs relate to any OS higher than 4.2....i have had a few different people search the known issues log with VZW, and nothing about the storm and LMM is documented. this is obviously a memory storage flaw, not a feature of the OS.

THIS IS BUG, NOT A FEATURE

just want to make that clear. carry on

But TS did say it applies to the Storm. All those KB docs were updated this year. Doesn't make sense they would update those docs and exclude the storm or all current devices, otherwise it should be in the archive section.

[patches152]

Originally Posted by intense55

But TS did say it applies to the Storm. All those KB docs were updated this year. Doesn't make sense they would update those docs and exclude the storm or all current devices, otherwise it should be in the archive section.

but the docs do not say anything about any OS higher than 4.2 anywhere....so if the issue exists, it's not very well documented. a simple search of LMM or low memory, or even "calendar being deleted" will deliver the same docs you pointed out. but yet none of them list specific devices impacted, or which OS versions are impacted.

updated doesn't mean current. documentation isn't RIM's strong point.

in my experience, i no longer go by "what they say" unless its documented somewhere. so maybe the documents they are referencing are internal only, and not in the knowledge base?

[wmscottmc]

It sounds like this bug may have existed since the Storm 1 was released, and is not just a 5.0 bug. Some users reported this problem last March. It also sounds like this is not being fixed (at the OS level) which is too bad, and probably a mistake by RIM. If this problem really does exist, it probably exists on the Storm 2 also, but since there is more memory it will just happen less often.

RIM should probably at least warn Storm users to keep good calendar db backups, and should make it very clear when DM syncing that you are about to delete older calendar appointments, maybe add a 'Calendar history is about to be deleted, Are you sure?' prompt if the records being deleted are prior to todays date.

[hazeleyes09]

Good thread, and amen!!

[hazeleyes09]

Also, my storm has been shutting off, maybe a result of a bug?

[Rooster99]

Well, I found a backup that gives me Calendar entries back to Dec 9/05. That backup was made July 13/09. So between then and now at some point I lost all my Calendar data from Dec 9/05 to Aug 11/07.

At some point prior to that I lost all my Calendar entries prior to Dec 9/05.

I remember that it was after upgrading from .76 to .122 (official Telus versions both) that (1) I got my first warning that DM Sync wanted to delete hundreds of entries, and (2) I was quite pleased that the DM Sync seemed to get way faster - tens of seconds instead of minutes. I wonder if it speeded up just because it was syncing less data.

Well, at least now I have proof for Telus and RIM that something happened. Let's see what they do.

Oh and on the same note I spoke to my brother today and told him about this issue. He said it explained some things for him as he'd noticed Calendar entries had disappeared on him as well. He works differently from me so he just ignored it.

Have a great weekend - R.

[patches152]

Re: Storm / Desktop Manager Deleting Older Calendar Entries During Outlook Sync - Verizon Community


solution discussed indicates the "keep forever" setting on your phone (which isn't the issue), but it's the sync settings...on DM you need to have the "sync all appointments" setting enabled, if you have "sync only future" events then it will always prompt to delete old events as part of the sync. if i understand correctly, when you plug your phone to DM it's prompting you to delete events, but isn't actually doing so until you approve the change, correct? have you confirmed the sync settings, maybe even disable the auto sync so it only syncs as per your your request, and not whenever you plug in?

[howarmat]

Originally Posted by patches152

Re: Storm / Desktop Manager Deleting Older Calendar Entries During Outlook Sync - Verizon Community


solution discussed indicates the "keep forever" setting on your phone (which isn't the issue), but it's the sync settings...on DM you need to have the "sync all appointments" setting enabled, if you have "sync only future" events then it will always prompt to delete old events as part of the sync. if i understand correctly, when you plug your phone to DM it's prompting you to delete events, but isn't actually doing so until you approve the change, correct? have you confirmed the sync settings, maybe even disable the auto sync so it only syncs as per your your request, and not whenever you plug in?

that is what i asked many posts ago

[patches152]

Originally Posted by howarmat

that is what i asked many posts ago

you should know better...i've had you on ignore for months now! i just took you off, lol!

[intense55]

Originally Posted by patches152

Re: Storm / Desktop Manager Deleting Older Calendar Entries During Outlook Sync - Verizon Community


solution discussed indicates the "keep forever" setting on your phone (which isn't the issue), but it's the sync settings...on DM you need to have the "sync all appointments" setting enabled, if you have "sync only future" events then it will always prompt to delete old events as part of the sync. if i understand correctly, when you plug your phone to DM it's prompting you to delete events, but isn't actually doing so until you approve the change, correct? have you confirmed the sync settings, maybe even disable the auto sync so it only syncs as per your your request, and not whenever you plug in?

On DM, i do have "Sync all appointments" and not just "future Items". When i plug my phone into DM, it has already automatically deleted my calendar on my BB. What it is doing now is prompting me to CONFIRM the deletions on DM/Outlook too, in order to MATCH my BB.

I have disabled the Auto sync. I manually hit the synchronize option.

I set it up this way from day one. I don't want it automatically syncing nor do i want it automatically add or delete entries, which is why i am prompted to confirm.

[Rooster99]

Originally Posted by patches152

Re: Storm / Desktop Manager Deleting Older Calendar Entries During Outlook Sync - Verizon Community


solution discussed indicates the "keep forever" setting on your phone (which isn't the issue), but it's the sync settings...on DM you need to have the "sync all appointments" setting enabled, if you have "sync only future" events then it will always prompt to delete old events as part of the sync. if i understand correctly, when you plug your phone to DM it's prompting you to delete events, but isn't actually doing so until you approve the change, correct? have you confirmed the sync settings, maybe even disable the auto sync so it only syncs as per your your request, and not whenever you plug in?

Hi patches - thanks for the ongoing effort.

- "Keep forever" is set on my Storm
- "Sync all appointments" is set in DM
- I have DM automatic sync turned off so it only syncs when I trigger it
- All DM syncs are set to confirm deletions so they only occur when I confirm them; Unfortunately it appears I have said "Yes" a couple of times when I shouldn't have

- R.

[Rooster99]

Originally Posted by intense55

On DM, i do have "Sync all appointments" and not just "future Items". When i plug my phone into DM, it has already automatically deleted my calendar on my BB. What it is doing now is prompting me to CONFIRM the deletions on DM/Outlook too, in order to MATCH my BB.

I have disabled the Auto sync. I manually hit the synchronize option.

I set it up this way from day one. I don't want it automatically syncing nor do i want it automatically add or delete entries, which is why i am prompted to confirm.

2nd on all points.

- R.