Phone resets itself!

endlessct9a · Thread Author #1 07-04-2009, 04:51 AM

I have a Bold about a month old. Every so often, the phone resets itself. When it does, it gives me this series of "null exception" error messages and certain things aren't available - such as pre-established / set up quick keys and profiles on the main screen. What is wrong with this thing? Do I need to get a warranty service of some sort done on this phone?

y0us3f · #2 07-04-2009, 05:05 AM

OS ?

upgrade

ninja please · #3 07-04-2009, 05:29 AM

backup, wipe, reload.

Blackberry Report · #4 07-04-2009, 07:18 AM

It happened to me as well - but on first/stock OS firmware year and a half ago.... So yes - upgrade to latest official firmware - you can find link here on forum

BrandonB510 · #5 07-04-2009, 12:35 PM

Upgrade

fixed the problem when I updated to .282

Posted from my CrackBerry at wapforums.crackberry.com

ST79 · #6 07-04-2009, 01:14 PM

Quote:

Originally Posted by endlessct9a

I have a Bold about a month old. Every so often, the phone resets itself. When it does, it gives me this series of "null exception" error messages and certain things aren't available - such as pre-established / set up quick keys and profiles on the main screen. What is wrong with this thing? Do I need to get a warranty service of some sort done on this phone?

What OS are you on? Reloading / Upgrading the OS might resolve the issue.

Checkout the links below:

BlackBerry 101: How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) | CrackBerry.com

http://forums.crackberry.com/f3/upda...updated-53201/

bumblesbounce · #7 07-04-2009, 01:24 PM

Suggestion...try to find other threads that share your problem...then start with the easiest to implement / easiest to revert fix first. So many members jump on the 'Upgrade your OS' bandwagon when there may be a much easier fix available...read about how many upgrades go foul and the new headaches created.

ninja please · #8 07-04-2009, 02:17 PM

Quote:

Originally Posted by bumblesbounce

Suggestion...try to find other threads that share your problem...then start with the easiest to implement / easiest to revert fix first. So many members jump on the 'Upgrade your OS' bandwagon when there may be a much easier fix available...read about how many upgrades go foul and the new headaches created.

actually no, since it's specifically a firmware problem.