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02-18-2008, 11:55 AM
| | | CrackBerry User Device(s): BlackBerry Tour 9630 Carrier: Verizon | | Location: Downriver, MICHIGAN Join Date: Dec 2007 Posts: 37 Likes Received: 0
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| |  Sprint customer service = HORRIBLE
I am happy with my Blackberry, happy with my service, happy with the call clarity and I never get dropped calls...
BUT I HATE THE CUSTOMER SERVICE! It took me calling four times and about 45 minutes before someone could take care of my problem. How does everyone else fare with their customer service? I've been with Sprint for years now, but I'm starting to regret not switching to Verizon due to all the issues I've had with customer service lately!
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02-18-2008, 12:02 PM
| | | CrackBerry Addict Device(s): Tour 9630 Carrier: Sprint | | Join Date: Feb 2008 Posts: 851 Likes Received: 0
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They're horrible. Anytime you mxke the slightest change to something, they screw up your bill. You then have to place 3 or 4 calls to someone with a strong accent who promises the issues have been resolved, but of course it doesn't get fixed until after that 4th call. They should move to unlimited minutes. It would eliminate most of the problems.
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02-18-2008, 12:15 PM
| | | Retired Mod Device(s): iPhone 4S 64GB(White) Carrier: AT&T | | Join Date: Jan 2008 Posts: 8,297 Likes Received: 3
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Quote:
Originally Posted by TehPatty  I am happy with my Blackberry, happy with my service, happy with the call clarity and I never get dropped calls...
BUT I HATE THE CUSTOMER SERVICE! It took me calling four times and about 45 minutes before someone could take care of my problem. How does everyone else fare with their customer service? I've been with Sprint for years now, but I'm starting to regret not switching to Verizon due to all the issues I've had with customer service lately! | No provider is perfect. AT&T could not help me to solve my problem and then I discovered CB and just like that, my BB worked great again.
I just really depends on who you get on the phone with every provider to get your problems solved.
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02-18-2008, 12:23 PM
|  | CrackBerry Abuser Device(s): 8330 Carrier: Sprint/Nextel Pin: pin:302a44db | | Location: NYC Join Date: Oct 2007 Posts: 460 Likes Received: 0
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Be glad it only took you 4 calls and 45 mins the last time I called sprint it took about 5 call (which were all transfered to supervisors) and about 3hrs. The problem was only fix when I got fed up and was gonna disconnect. I was so ticked off I had to pull over on the side of the road because I could drive and deal with those idiots any more, I love my voice service and internet speeds, but Sprint already had two strikes with me 1 poor customer service 2 crappy phone selection. I work in customer service so I know there's no reason for them to be so bad. Sprint needs to get there act together 
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02-19-2008, 09:07 AM
| | | CrackBerry User Device(s): 8330 (Curve) Carrier: Sprint/Nextel | | Join Date: Feb 2008 Posts: 15 Likes Received: 0
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Hmm, I'll admit that Sprint customer support services are terrible and you do always get the guy or gal with the thickest accent. Although when you call for BlackBerry tech support, you get through within thirty seconds and they're very professional and courteous. Just something I noticed.
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02-19-2008, 09:16 AM
| | | CrackBerry Genius Device(s): 9650 (Bold)/Iphone 3GS (White)/Bold 9700 Carrier: Sprint/Nextel/AT&T Pin: ******** | | Location: Concrete Jungle Join Date: Dec 2007 Posts: 2,671 Likes Received: 0
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I agree Sprint CS is the worst...Good thing I dont have to call too much...But when I do I get off the phone with a headache! |
02-19-2008, 09:20 AM
| | | CrackBerry Master Device(s): 8530 (Curve2) Carrier: Sprint/Nextel | | Location: Chicago,IL Join Date: Dec 2007 Posts: 1,303 Likes Received: 1
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I can't stand their CSR at sprint. I completely dread calling them but they mess up my bill every month and I have to call.
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02-19-2008, 11:14 AM
| | | CrackBerry Genius Device(s): iPhone 3G[s] 16gig black Carrier: AT&T/Cingular | | Location: Sin City Baby Join Date: Feb 2008 Posts: 1,668 Likes Received: 1
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Yup just ported out my # over to at&t. Down with Sprint
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02-19-2008, 11:32 AM
| | | CrackBerry Abuser Device(s): 8330 (Curve) Carrier: Sprint/Nextel Pin: ch Me! LMAO!!! | | Location: Harlem, NYC... Ya Dig! Join Date: Jan 2008 Posts: 289 Likes Received: 0
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Yeah, Sprint CS is the absolute worse... They had me in the Sprint store for 3 hours on V-day just to return my BB in the store to find out that I couldn't return it in the store because I received it through Sprint over the phone through retentions and had to return my BB the same way... then had the nerve to tell me to return the phone to them NOW b/c of their 30 day return policy or buy a NEW ONE!!! I was like, What The French Toast!!! I couldn't return my BB without one in tow for the long holiday weekend... They must not know bout me!
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02-19-2008, 04:18 PM
| | | CrackBerry Abuser Device(s): 8330 CURVE Carrier: Sprint/Nextel Pin: ask mee | | Join Date: Jan 2008 Posts: 210 Likes Received: 0
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I read these posts and i am greatly saddened, I have always had a great success with CS at sprint, and countless times, I have even called back and COMMENDED the CS rep I had spoken with. I have had my share of ill encounters, but remember, if they give you a hard time, call back again, and mention that invoice credit they had spoken about before. . . .(evil laughter ensues following today's 1 MONTH credit Thanks Ronnie!)
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02-19-2008, 04:22 PM
| | | CrackBerry Addict Device(s): Tour 9630 Carrier: Sprint | | Join Date: Feb 2008 Posts: 851 Likes Received: 0
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Quote:
Originally Posted by ChrisGrant I read these posts and i am greatly saddened, I have always had a great success with CS at sprint, and countless times, I have even called back and COMMENDED the CS rep I had spoken with. I have had my share of ill encounters, but remember, if they give you a hard time, call back again, and mention that invoice credit they had spoken about before. . . .(evil laughter ensues following today's 1 MONTH credit Thanks Ronnie!) | You aren't by chance fluent in the Arabic languages?
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02-19-2008, 05:29 PM
| | | CrackBerry Abuser Device(s): ITS OVER 9000!!!!!! Carrier: AT&T Pin: 249E9040 | | Join Date: Feb 2008 Posts: 266 Likes Received: 0
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If you just have a technical problem with your phone come in the store don't call customer service. I know customer service sucks but in store its better because you're face to face and stuff haha
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02-19-2008, 05:37 PM
| | | CrackBerry Master Device(s): 8530 (Curve2) Carrier: Sprint/Nextel | | Location: Chicago,IL Join Date: Dec 2007 Posts: 1,303 Likes Received: 1
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Quote:
Originally Posted by l3lueMage If you just have a technical problem with your phone come in the store don't call customer service. I know customer service sucks but in store its better because you're face to face and stuff haha
Posted from my CrackBerry at wapforums.crackberry.com | You know that doesn't really work, in my opinion. I have a Sprint store blocks from my house and they seem clueless about Blackberries. They didn't add the data plan when I first got it and all sorts of other non-sense. The always suggest that I go to a Sprint Repair/Service Center for help with "specialize" devices. That Sprint Service and Repair is 15 miles away, crazy.
Then I found Crackberry and found most of my answers. Overall, don't put all your eggs into the Sprint Store. Ask them if they own a BB and "if" they do then maybe they can help.
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02-19-2008, 10:12 PM
| | | CrackBerry Addict Device(s): Tour 9630 Carrier: Sprint | | Join Date: Feb 2008 Posts: 851 Likes Received: 0
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Quote:
Originally Posted by orle8050 You know that doesn't really work, in my opinion. I have a Sprint store blocks from my house and they seem clueless about Blackberries. They didn't add the data plan when I first got it and all sorts of other non-sense. The always suggest that I go to a Sprint Repair/Service Center for help with "specialize" devices. That Sprint Service and Repair is 15 miles away, crazy.
Then I found Crackberry and found most of my answers. Overall, don't put all your eggs into the Sprint Store. Ask them if they own a BB and "if" they do then maybe they can help. |
I agree. And, if they do own Blackberries or Treos, they're typically little more than heavy text and picture users. They don't typically use or understand the importance of task lists, calendar entries, business email, etc. and so when they don't get it, they'll tell you to take it to the service center miles away.
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