BBM icon disppeared

[mom24]

Ok I helped a friend upgrade her pearl to have the new BBM 5.0 and now her BBM icon is gone. I upgraded mine with no problem and love it. Does anyone know how to get the icon back on the screen? She has done a battery pull and reinstall but still no icon. She is running 4.5 OS so that is not the issue. Any help is so helpful.

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[brianjr88]

The os on that is proly 4.5.0.77 which is wat the prob is I had 2 update 2 4.5.0.138 an I got it 2 work its a prob with the 77 build of the os.

So try an update it an it will work

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[mom24]

Its not a Os problem. It loaded just no icon. Where can I get the download of the previous version of BBM?

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[brianjr88]

Got news for u it is cuz I loaded it when I had 4.5.0.77 installed it loaded with no icon cuz of the bug installed another carriers os that was higher an installed 4.5.0.138 an wat u know it loaded an works...its the os build check it under a bout or doin the RACE keyshortcut an check anything inder 77 will not work an a lot are sayin 2 get a new os that is 4.5.0.138 or higher....

But 2 get old bbm back install the os back on the pc that is on the phone an it should load the old bbm back but before u do that make sure u remove the bb before k

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[flredraider]

You'll have to upgrade to the newest os. I installed the bbm 5.0 on my wifes phone, and the icon disappeared until I upgraded the os. After that, it works with no probs.