Appointment deleted externally. Changes will be lost and the viewer closed

[eurosteve]

I updated Desktop Manager from Verizon the other day. I then tried to load a new program on my 8130. Somehow several programs got deleted at the same time the new program was loaded. I don't know how this happened! Reflexively, I did a "Restore" - thinking this would restore my programs. Well, it didn't but since this restore, I've been having problems with the Calendar. I get the message "Appointment deleted externally. Changes will be lost and the viewer closed." I think this means my Calendar database is corrupted.

I did some homework and I've tried a few things to fix the problem. Nothing has worked. I did the wipe from the handheld and then restored. I cleared the calendar from Desktop manager and then restored. I keep getting this message.

Anybody got any ideas how to fix this? I guess I'll have to spend some time with Verizon customer support... Any ideas welcome! Thanks!

[eurosteve]

Anybody have any ideas on this? Thanks Steve

[JeffH]

Try Googling "Appointment deleted externally." I found a lot of hits, including this one: BlackBerry Search Results

[eurosteve]

Just spoke with RIM (Verizon patched me through). The answer to this problem is:

1- under options -> advanced options -> service book ->delete all email accounts with CICAL on them (not CMIME)
2- connect blackberry to computer with Desktop manager open
3- In Desktop Manager, Under backup and restore -> advanced options -> device databases (right side) -> clear "calendar all"
4- reboot device (battery pull)
5- (Still in advanced options screen on desktop manager) Under file (upper left) open a recent backup file. Highlight "calendar all" and then press the left to right arrow.
6- calendar items transfer from backup to device

Problem solved!

[jcpoulos]

I'm getting this error for Google Calendar items that were synced via google sync. I'm also on BES with Groupwise. Will I lose any of my BES calendar stuff by backing up and restoring the calendar with DM?

[danentin]

Thank you Steve this totally saved me!

Originally Posted by eurosteve

Just spoke with RIM (Verizon patched me through). The answer to this problem is:

1- under options -> advanced options -> service book ->delete all email accounts with CICAL on them (not CMIME)
2- connect blackberry to computer with Desktop manager open
3- In Desktop Manager, Under backup and restore -> advanced options -> device databases (right side) -> clear "calendar all"
4- reboot device (battery pull)
5- (Still in advanced options screen on desktop manager) Under file (upper left) open a recent backup file. Highlight "calendar all" and then press the left to right arrow.
6- calendar items transfer from backup to device

Problem solved!