Sprint Live Chat Rant

depictionsdesarah · Thread Author #1 07-04-2009, 01:26 AM

Alright, as a new Sprint customer, I can not judge service in a fair manner; I can tell you that live chat/help is a joke.

I had a question about my BB, and proceeded to use the after hours online live chat... I got "Jessica" who proceeded to ask me cookie cutter questions about whether I was a current customer and the like. Before long the conversation became a repeat, almost as if my questions and answers were being plugged into a computer. What has happened to customer service? She did not answer my questions, if she wasn't a computer and repeated herself. This just really ticked me off... then I found CrackBerry. My new online support. lol

sin1134 · #2 07-04-2009, 01:28 AM

Welcome! You'll be right at home!

depictionsdesarah · Thread Author #3 07-04-2009, 02:05 AM

I certainly hope so. I'm so enthralled and so lost at the same time so this is going to be a great outlet. This is my first BB and only two days in, so it's still a little overwhelming on options, features and apps but I'm sure I'll get the hang of it and be up till the wee hours of the morning Cracking away! lol

Buckshot1 · #4 07-04-2009, 02:25 AM

Quote:

Originally Posted by depictionsdesarah

Alright, as a new Sprint customer, I can not judge service in a fair manner; I can tell you that live chat/help is a joke.

I had a question about my BB, and proceeded to use the after hours online live chat... I got "Jessica" who proceeded to ask me cookie cutter questions about whether I was a current customer and the like. Before long the conversation became a repeat, almost as if my questions and answers were being plugged into a computer. What has happened to customer service? She did not answer my questions, if she wasn't a computer and repeated herself. This just really ticked me off... then I found CrackBerry. My new online support. lol

I usually the chat feature and have it mail me a transcript at the end so I have something to fall back on should a question arise of who said what. When I use it I am logged into my account on-line and have never been asked if I was a customer, etc. I must be lucky as I have always had someone who was able to help out on the other end.

depictionsdesarah · Thread Author #5 07-04-2009, 02:39 AM

Well, I didn't think of doing that. Maybe next time I'll make sure I'm logged in and see if that makes a difference. Thanks!

j.p.hatfield · #6 07-04-2009, 05:30 AM

Yea...make sure you're logged in....if there is any issues with your chat or the help they offer, you have the chat log email....welcome to sprint!!!

cityguyaz · #7 07-04-2009, 06:45 AM

welcome to sprint, crackberry and its forum!

c1971ace · #8 07-04-2009, 07:24 AM

Maybe it was an AIMbot....Welcome to Crackberry!!

Posted from my CrackBerry at wapforums.crackberry.com

bravy02 · #9 07-04-2009, 09:28 AM

If you login to My Sprint and use Chat you'll be connected to someone other than "Jessica" and these people are usually helpful.

Jo_795 · #10 07-04-2009, 09:31 AM

what if i get like a Juan Pablo? or something

Chief7 · #11 07-04-2009, 10:15 AM

I use Love Chat first with My Sprint before making a call. I used it a week ago and had my questions answered in about 5 minutes. Yes, it does take a little longer for the intro - you are typing info and not conversing the info. But they have ALWAYS been helpful, courteous and professional in handling my issue or answering my question. But, hey, everybody has a bad day once in a while, and maybe this was your shot. But, welcome to Crackberry and you will find good help here, too.