no data on sprint

craign1317 · Thread Author #1 07-03-2009, 11:02 PM

to make a long story short i started having e-mail problems 2 days ago and by this morning i had no data services at all. tried provisioning and resending service books no help. so i went as far as wiping the phone and re-installing the sprint 4.5.0.131 OS, and did the provisioning and re-sent the service books and still nothing. and still have no internet or e-mail. can anyone help me?

snowwy66 · #2 07-03-2009, 11:05 PM

i have that problem only when the bill gets behind. first it's the internet. 3 days later outgoing calls quit. takes a whole nother month before incoming calls quit.

Mishaella · #3 07-03-2009, 11:06 PM

Did you make sure that all of your connection and network settings were turned on correctly? I've known a couple people with that issue.

If not, I'd take it to a sprint service center or call customer support and ask if there's something wrong. It might be an internal problem with your phone.

craign1317 · Thread Author #4 07-03-2009, 11:09 PM

Quote:

Originally Posted by snowwy66

i have that problem only when the bill gets behind. first it's the internet. 3 days later outgoing calls quit. takes a whole nother month before incoming calls quit.

the bill was just payed last week, i have my phone through my company and there are 4 other phones on the account and they all work fine.

craign1317 · Thread Author #5 07-03-2009, 11:11 PM

Quote:

Originally Posted by Mishaella

Did you make sure that all of your connection and network settings were turned on correctly? I've known a couple people with that issue.

If not, I'd take it to a sprint service center or call customer support and ask if there's something wrong. It might be an internal problem with your phone.

what should the connections and network settings be? i called customer support and they were not very helpful they told me to wait 7 days and if the problem does not fix itself that i should take it to a store then, i cant wait that long i am going to be vacation next week and i need to get my e-mails from work.

frcollier · #6 07-04-2009, 12:20 AM

Call in to c.s. Ask for the BB Tech Support, Im a Tech Rep for Sprint and I'd have been all over this. Ask for them to send your service books. From the BIS site, all you get is the service books for your email. And there is a couple of things that can be done on the carrier side to fix your problem. Probably be on the phone for a total of 10 minutes.

BergerKing · #7 07-04-2009, 01:17 AM

Had this problem three weeks ago, totally lost my data services, e-mails and BIS altogether.

A ten minute call to CS had me up and running shortly thereafter. No problems since.

Posted from my CrackBerry at wapforums.crackberry.com

craign1317 · Thread Author #8 07-04-2009, 08:08 AM

i was on the phone with them for over 3 hours and we could not get anything to work. i think it is time to take it to the store.

craign1317 · Thread Author #9 07-04-2009, 11:07 PM

took to sprint store and my new phone will be in in 1-2 business days. they worked on it for 2 hours and finally gave up and said the the phone was junk. does anyone know if i will be getting a new or refurbished phone?

PaneledZero · #10 07-05-2009, 05:35 AM

I'm not sure how Sprint is, but Verizon sends a Refurb or "Like New" as they call it. I had my first 8330 replaced for a part that broke. They actually ran out of those and sent a new one. You could easily call them and ask if you truly want to know..

Zero