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Device Switch Issues/Thomson Reuters Device Switch Issues/Thomson Reuters
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Old 07-04-2009, 07:02 AM
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Default Device Switch Issues/Thomson Reuters
Happy 4th people!

I switched devices yesterday (curve to curve due to rollerball issues) and the device switch was a nightmare.

I'm working out the kinks, but cannot seem to log back into Thomson Reuters with the same email address I was using on my previous device.

I keep getting the message: That e-mail address is in use by another subscriber.

Anyone run into this problem yet?
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Old 07-04-2009, 07:10 AM
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After you have used the device switch wizard go to your bis account and update your pin. You can do it via the phone using the manage internet email folder or on your pc. Also register the device with the network. Options/advanced options/host routing table, hit menu then select register now.

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Old 07-04-2009, 07:11 AM
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I work for TR, sounds like you need to contact your BES admin and let them know about the email issue...

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Old 07-04-2009, 07:15 AM
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Quote:
Originally Posted by rlp32 View Post
After you have used the device switch wizard go to your bis account and update your pin. You can do it via the phone using the manage internet email folder or on your pc. Also register the device with the network. Options/advanced options/host routing table, hit menu then select register now.

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Did that already. No dice.
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    Thread Author   #5  
Old 07-04-2009, 07:15 AM
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Originally Posted by SevereDeceit View Post
I work for TR, sounds like you need to contact your BES admin and let them know about the email issue...

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Excuse the ignorance, but what's my BES admin?
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Old 07-04-2009, 07:45 AM
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Since you receive your work email on a corporate server, you should contact whoever is in charge of mobile devices and let them know the issue, it's probably a security issue or a setting they have to change. BES= BlackBerry Enterprise Server. If they device is strictly personal, no corporate email, you have BIS, BlackBerry Internet Service...

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