Roxio Media Manager not reading SD Card

[Bumbly]

Hi All,

I am desperate to find someone who may be able to help me.

I have a BB Pearl running 4.2.2 and purchased a 2GB SD card for the purpose of adding music files.

I have downloaded Roxio Media Manager to PC and uploaded to BB no problem, however Roxio will not read my SD card.

You can see the available storage on the BB but Roxio is not seeing the media card at all when you launch the Media Manager.

I have 2 SD cards (128MB and 2GB) and I have reformatted both and also checked Mass Storage settings but to no avail.

[naviwilliams]

When you connect the device to a pc, are you getting a message on the device, "enable mass storage"? If you do, press Yes, now open Media Manager, in Desktop Manager...

[Bumbly]

I have connected the devise by pc and are still not getting the option to enable mass media storage. Additionally I have updated firmware on the device and now I have also lost all of my standard setting (fonts, ringtones etc).

[tonyyvnn]

I have the same problem help!!!!

[PhizzleBerry]

My device is not showing the "enable mass storage" message either. Can anyone help with this?

[Pelvir]

you can do it manually by going to options\advanced options\media card. you can enable the card there...

[kai613]

I am having the same problem. I have gone to the options\advanced options\media card and my curve still will not read the card. When I try formating, it can't succeed.

kai
pac-gateway.com

[Bumbly]

Just some more ideas that might help...

The old laptop I'm using uses USB 1.1 (this shouldn't make a difference as desktop manager works fine)

The pre-Roxio Media Manager version of Desktop Manager works fine (I can see files on the media card)

The card is not assigned a drive letter in XP explorer and I wonder whether it needs to be mapped before Media Manager can see it. I would expect that when mass storage is on, encryption and security are disabled that the card would appear as a drive in Windows XP in much the same way as it does when I plug the SD directly into the laptop's SD slot (with micro to standard adapter of course).

Of course I could use the "take the card out of the device, plug into the pc, download from media manager, put back into device" method, but this is cumbersome and the device would eventually be wrecked.

Any ideas?

Thanks, I can't tell you how much this is bugging me. It seems this Media Manager issue has really fallen between the cracks. Licensed software => Blackberry don't offer much advice on their site because it's Roxio's problem and Roxio don't offer much advice on their site because it's Blackberry's problem.

[jimmerry]

I am having the same problem and found the following on the BB support site in the release notes for DM 4.2.2:

SDR 121282

If you have set a password on your BlackBerry device, you must enter it on your device to be able to access your microSD media card through the media manager tool.

Impact: The Media Card folder is not accessible in the media manager tool until you enter your password on your device.

Workaround: None


So: maybe someone can figure out how to enter the password on the device: There does not seem to be a way to do it via the BB media card interface...

[jimmerry]

I have tried now reformatting the media card after uninstalling Desktop Manager. The basic problem in this thread and many others I've read this afternoon is that the USB drive will not start properly when the BB is connected to the computer. This prevents both Windows and DM from seeing the SD card on the BB.

[jimmerry]

I had a breakthrough diagnosing this problem. This might be of help with this thread:

I am running Win XP SP2 on a IBM Thinkpad t60p. I have been assuming the problem was the BB and chasing the issues mentioned on this thread and others like the mass storage mode, formatting the media card, trying different ports, etc. Well, today I just plugged the BB into an older THinkpad and it worked fine. So, you may want to try that simple test to really see if it is a problem with your computer or your BB.

Strange thing about the problem being with thinkpad, is that I can insert flash thumbdrives and they work just fine, i.e,. they show up as disk drives under 'My Computer'. This is the heart of the problem and if you open the Windows Control panel > System > Hardware > Device Manager and then look at the Disk Drives section when your BB is attached via USB, it should show up and should show that it is working. On my thinkpad t60p, the BB showed up under disk drives, but with a warning icon indicating it isn't functioning properly. I tried uninstalling the driver and redetecting using 'Add Hardware' and also tried updating the driver via the Device Manager (both accessed via right clicking on the BB entry under disk drives), to no avail.

Regardless of whether you choose to use the Desktop Manager or just use Windows Explorer to move files on to your BB, it must show up as a properly functioning disk drive in the Device Manager. I don't know what to do yet to fix the problem with my thinkpad but will post again if I find something out.

[Bumbly]

Thanks everyone...

I'll try my work laptop (a Dell) and let you know how I get on.

[kllewy]

I downloaded the desktop manager 4.2.2 thinking the roxio media manager would make things a little easier to convert/transfer. Little did I know that I would be reformatting media cards (losing data) and trying everything I could find on every BB around the place to fix it.

Entering the password on the device itself (after doing it 3 times on my PC already...!) was the trick to get it to switch over to mass storage mode for Roxio to recognize it.

Do they test this stuff!!??

Thanks very much for your help - I've now registered here at crackberry.com as it's obviously the source for good info.

[moodyj]

So for some reason Roxio Media Manager has an issue with your computer assigning the driver letter B:\ to the media card (also if you have another drive mapped and it automatically tries to assign that same letter to the media card it just won't show up at all in Windows Explorer.)

I went to Start --> Administrative Tools --> Computer Management

Then under Storage click on Disk Management. From here right click on the RIM USB device drive and change the driver letter to something that is not already used by your computer and NOT B:\

Jon,,

[lucslawyer]

I have a Compaq F756NR running Roxio MM 4.3 with an 8320 and this worked for me: Set "mass storage mode support" to "on" and "auto enable mass storage mode when connected" to "prompt"...hope this helps....