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Old 01-18-2010, 03:40 PM
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Default socialscope just released this statement about their beta program

People of Earth: We’ve been getting a lot of questions about the SocialScope beta process and want to address them.
First, no one should feel left out because they haven’t received an invite or are running a different version then someone else. As the beta progresses every one will be upgraded and more users will be added.
Second, we’re always seeding new versions of the app to small groups of users to test, tune and tweak SocialScope. Keeping the test groups small allow us to work closely with these users; making changes that would otherwise drive you cray and lead to overwhelming number of support emails for us. This is an iterative process that can take many versions until its ready for a wider group of users.
Finally, we’ve tried to be as inclusive as possible leading to a very very large private beta. That means we can’t respond to every email or @reply (we wish we could, but we’re a small team), but your feedback is really valuable to us and we read every email we get. “How do you select users to seed versions to?” Its largely random, but sometimes based on device type and carrier if we’re trying to track down a specific issue. “How long will it take for me to get version x?” We can’t give you a date, but as soon as its ready you’ll get an upgrade notice within the app. “I haven’t even gotten an invite yet…” We’re constantly expanding the beta when a spot opens up or the app is released publicly we’ll let you know.
Finally follow us http://twitter.com/socialscope and become a fan at http://facebook.com/socialsocpe to stay up to date with our latest news.

-Team Conan er SocialScope

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Old 01-18-2010, 04:02 PM
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I'm done with Socialscope!
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Old 01-18-2010, 04:10 PM
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What a load of BS...
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Old 01-18-2010, 04:18 PM
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I've been waiting for over 6 months for an invite..... I've been so super patient and this just feels like a slap in the face when I'm willing to spend my time testing out their product and give my feedback.
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Old 01-18-2010, 04:25 PM
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The exact reason i've been using VodaFone Update for MONTHS.... SCREW Social Scope... The SS was bad in the fourties and it's bad now..

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Old 01-18-2010, 04:25 PM
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Quote:
Originally Posted by dirtmaster88 View Post
I've been waiting for over 6 months for an invite..... I've been so super patient and this just feels like a slap in the face when I'm willing to spend my time testing out their product and give my feedback.
Many are in the same boat as you, including me. This is without a doubt the worst customer service of any application I know of. I think these guys are a lot more "Small Time" than we think. They can't handle all the users I believe...
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Old 01-18-2010, 04:27 PM
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I'm all for Ubertwitter hopefully they can add FaceBook to their app soon
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Old 01-18-2010, 04:31 PM
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Originally Posted by Hoopzkid View Post
I'm all for Ubertwitter hopefully they can add FaceBook to their app soon
I just deleted SS and bought UT (ad free version). I'm gonna support the developers that are proactive!

I too, hope they incorporate FB, because I had to re-install the native FB app as well....
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Old 01-18-2010, 04:32 PM
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What kind of a "team" is this ss? One guy in his mother's basement? UT FTW. When SS goes public they better have every option possibly available and not one bug with this kind of testing.
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Old 01-18-2010, 04:42 PM
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Gee, they say they're all so busy but that didn't stop one of their so called developers from spotting a random tweet of mine criticizing them and then taking the time to look up my user info to delete me from the beta. What a load of crap!
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Old 01-18-2010, 04:47 PM
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Originally Posted by Zman3001 View Post
Gee, they say they're all so busy but that didn't stop one of their so called developers from spotting a random tweet of mine criticizing them and then taking the time to look up my user info to delete me from the beta. What a load of crap!
LOL, they hit you with the ban hammer, shouldda used an alt account!
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Old 01-18-2010, 04:48 PM
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Shesh people its just an app! At least they are trying to explain.

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Old 01-18-2010, 04:53 PM
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Originally Posted by pkcable View Post
Shesh people its just an app! At least they are trying to explain.

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True PK, it is just an app, but what other app has been in beta THIS long? I cant think of any! It's apparent that their customer service is lacking tremendously. What's so wrong with people voicing their issues?
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Old 01-18-2010, 04:59 PM
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Quote:
Originally Posted by mjneid View Post
The exact reason i've been using VodaFone Update for MONTHS.... SCREW Social Scope... The SS was bad in the fourties and it's bad now..

Posted from my CrackBerry at wapforums.crackberry.com
Yes I use Vodafone update as well. Doesn't work THAT well, but ya, it's cool.
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Old 01-18-2010, 05:16 PM
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I'm glad people are finally seeing how it really is with this. I was also hit with the ban hammer. I hope they fail.
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BlackBerry Forums at CrackBerry.com > > Stuff for your BlackBerry Smartphone! > BlackBerry Apps   socialscope just released this statement about their beta program

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