The facts about battery pulls and RIM recommendations

Kronk · Thread Author #1 08-05-2008, 06:55 PM

This thread is meant to clear up the fog surrounding the battery pull and what RIM recommends. It has nothing to do with memory management, how the garbage collector works, or the JVM.

According to page 221 of the BB Curve 8310 User Guide online PDF, found HERE, as well as the 8100 guide that I also checked, RIM's method of resetting the device is to remove and reinsert the battery. Check out the User Guide yourself, under the "Power, battery, and memory" section, or see the image below:

bmcclure937 · #2 08-05-2008, 06:57 PM

I am sure this will stir up another debate

#3 08-05-2008, 06:58 PM

Ok, I know there has been speculation as to weather or not it is "technically" ok or not to pull the battery... Well, I'm here to tell you that it IS alright, and RIM actually recommends it to cure 95% of small common problems associated with Blackberry devices. Below is a link from RIM Tech Support on How-To preform a Hard Reset. I hope everyone is now clear on this issue.

RIM\How-To Preform Hard Reset

Garz · #4 08-05-2008, 06:59 PM

Thanks for the info. I know there are debates on whether to do soft or double soft resets or even battery pulls. But I have had times where my BB completely froze and soft resets would not even happen. It was completely frozen. I have always been behind the battery pull for a true reset.

Thanks for posting this info!

bmcclure937 · #5 08-05-2008, 07:06 PM

This is very interesting and seems to contradict some "well-versed" CB members!!

Maybe this will clear up the confusion... but for the time being, I have no opinion. I will stick with double soft resets like I have all along!!

shorynot · #6 08-05-2008, 07:06 PM

This is what i have been saying all along. If battery pulls honestly posed a threat, there would be tons and tons of threads about peoples phones bricking after a pull.

This puts it to rest...officially. Good work man

Kronk · Thread Author #7 08-05-2008, 07:10 PM

I will continue doing soft resets unless I have an actual hardware error, mostly because it's quicker and puts less wear-n-tear on the battery cover and latch. I just put it out there for others to make their own decision.

SevereDeceit · #8 08-05-2008, 07:12 PM

This could turn into a heated battle. I can't wait!

shorynot · #9 08-05-2008, 07:12 PM

Good work Kronk, i agree with you on the soft reset regarding the actual hardware wear and tear. But just like i said in jmcs post, its good this issue has been put to rest. Nothing wrong with a good ol' battery pull

Kronk · Thread Author #10 08-05-2008, 07:16 PM

My related thread:
http://forums.crackberry.com/f2/fact...dations-58878/

And in case anyone has questions on when to do a hard reset:

Quote:

The following table shows the possible reasons for performing a hard reset on a BlackBerry device.

Issues Reasons
Network

*
Handheld displays an X beside the coverage indicator.
*
Handheld displays GSM (Global System for Mobile Communication) or lower case gprs (General Packet Radio Service) as the network status indicator.
*
User is unable to send or receive messages on the handheld.

Software

*
User receives an error code on the handheld.
*
Applications do not appear to be functioning correctly.
*
Desktop Manager is stuck at “working” status when the handheld is connected.
*
Bluetooth is not detected.

Hardware

*
Handheld display is hard to read. For example, the display shows lines obscuring text.
*
Keypad is not functioning correctly. For example, keys do not work, the trackwheel is not functioning correctly, or the handheld does not turn on.

Garz · #11 08-05-2008, 07:17 PM

Quote:

Originally Posted by bmcclure937

This is very interesting and seems to contradict some "well-versed" CB members!!

Maybe this will clear up the confusion... but for the time being, I have no opinion. I will stick with double soft resets like I have all along!!

I have had 2 situations where my BB competely froze and soft/double soft resets would not even work.

BTW there are 2 two brand new battery pull threads so they will be merged. No reason to have two of the same threads going seperatley.

amazinglygraceless · #12 08-05-2008, 07:19 PM

Excellent find. I did find the same info in the manual for
the 8100. Good to know it is RIM's recommended method.

bmcclure937 · #13 08-05-2008, 07:19 PM

Quote:

Originally Posted by Garz

I have had 2 situations where my BB competely froze and soft/double soft resets would not even work.

BTW there are 2 two brand new battery pull threads so they will be merged. No reason to have two of the same threads going seperatley.

Yeah, I understand there are dire situations when a battery pull is needed (such as device lock-up)

I am going to sit back and watch this one unfold because I know there are strong opinions on this topic!

ballinsol14 · #14 08-05-2008, 07:21 PM

Quote:

Originally Posted by bmcclure937

This is very interesting and seems to contradict some "well-versed" CB members!!

Maybe this will clear up the confusion... but for the time being, I have no opinion. I will stick with double soft resets like I have all along!!

What exactly is a "double soft reset?"

49ways · #15 08-05-2008, 07:24 PM

Quote:

Originally Posted by Kronk

I will continue doing soft resets unless I have an actual hardware error, mostly because it's quicker and puts less wear-n-tear on the battery cover and latch. I just put it out there for others to make their own decision.

I do the same, Kronk. Nice thread.

Posted from my CrackBerry at wapforums.crackberry.com