Verizon Tours being replaced with Bolds

broadwayblues · Thread Author #1 06-16-2010, 07:58 PM

On Saturday June 12, I took my son's Tour (We have 3 in the house, my wife and I have Tours also) to the Verizon Store to have them look at the trackball. The rep didn't have any Tours in the back, so he was supposed to have one sent to us through the mail and it was supposed to arrive today. So when the Fedex truck didn't spawn at my house today, I called in to find out what was going on.

Turns out that there are no Tours in stock in the distribution center and the rep asked if the Bold 9650 was acceptable as a replacement. I was of course, okay with that.

I don't know if the Tour shortage is real, or if Big Red is finally sweeping the Tour out of the door. I know that my house has gone through at least 10 Tours. TEN!

I will post again when the Bold comes in on Friday.

What are your thoughts on this matter? Kinda makes me jealous that my son is getting a better phone and I am not...
Then again, I think that I need the Bold more than he does. I am going to get him a Kin when his line is up for renewal.

jellyfishes · #2 06-16-2010, 08:00 PM

That is strange, I just got a Tour yesterday. I called today and they said that more were coming in this afternoon at 3.

Jared DiPane · #3 06-16-2010, 08:00 PM

Sounds like a good time to pull the parent card and take that Bold and give the son your Tour.

But yes, many are reporting this shortage, they are probably trying to push the Bold so they can put the Tour issues in the past.

pcgizmo · #4 06-16-2010, 08:08 PM

I think that's a good deal, makes me want to bring mine in for a warranty replacement.

broadwayblues · Thread Author #5 06-16-2010, 08:14 PM

Quote:

Originally Posted by jellyfishes

That is strange, I just got a Tour yesterday. I called today and they said that more were coming in this afternoon at 3.

Huh was it a new Tour that you bought or was it a replacement?

jorGeorge · #6 06-16-2010, 08:22 PM

There might not be many brand new Tours in stock, you can bet there are a ton of refurbished Tours available. It might be worth a try if you have a problem with your 9630, but Verizon knows that many people will try to pull the replacement card with their Tour.

JohninCT · #7 06-16-2010, 09:23 PM

I can confirm this as the same thing happened to me. My new bold is supposed to be delivered this Friday to replace my Tour with trackball issues.

Nice way to get an upgrade!

jorGeorge · #8 06-16-2010, 09:25 PM

Quote:

Originally Posted by JohninCT

I can confirm this as the same thing happened to me. My new bold is supposed to be delivered this Friday to replace my Tour with trackball issues.

Nice way to get an upgrade!

When did you call in? Did they immediately offer you the 9650?

estroh · #9 06-16-2010, 09:33 PM

Sounds great. What Trackball problem did you complain about? just horizontal or another issue?

Nozzles Brewin · #10 06-16-2010, 09:44 PM

Wow, I have to say I am quite surprised the VZW did that not once but twice, good cs on their pard, very good!

jorGeorge · #11 06-16-2010, 10:38 PM

Please note: If you are having problems with your 9630 call NOW.

bigbadwulff · #12 06-16-2010, 10:44 PM

check to see how long your replacement phone is under "warranty". Verizon likes to go back to the date you got your original phone. ask me how i know...

broadwayblues · Thread Author #13 06-16-2010, 10:59 PM

Quote:

Originally Posted by bigbadwulff

check to see how long your replacement phone is under "warranty". Verizon likes to go back to the date you got your original phone. ask me how i know...

I think the Tours came out in November, so they should all be under warranty huh?

Posted from my CrackBerry at wapforums.crackberry.com