Existing Customers Pre-Order

[gotblackberry]

There is a known issue with existing customers pre-ordering. Verizon is working on it and there is an ETA of tomorrow (7/1) to allow existing customers to pre-order.

Be patient folks.

[jorGeorge]

Are you getting this from something official or are you just making an educated guess?

[blackberrytony1]

so we shouldn't call customer service??

[gotblackberry]

Something official.

[gotblackberry]

No, do not call. Theyre just putting you on a follow up list so when they come into work they will order your phone. There is no guarantee you will actually get it. They did it for the Storm release and they sold out so reps who came in late had to call those customers back and tell them they were SOL.

[blackberrytony1]

crap i called an hour ago & the lady is gonna call me back to go through with the order should i say i changed my mind

[jorGeorge]

So you are saying the best way to get this phone is by waiting the day out and pre-ordering online tomorrow?

[gotblackberry]

Yeah when she calls you back you can just say no thanks.

[jonlong724]

Originally Posted by jorGeorge

So you are saying the best way to get this phone is by waiting the day out and pre-ordering online tomorrow?

I think that's the way to go. That way something is actually happening within the system. Otherwise you're relying on a CSR to take remember and take care of it for you. No offense to CSR's, but I trust myself more.

[DLim98]

I was just wondering what this was based on? It sounds like you are a Verizon employee? Not trying to be rude or anything, just wondering.

[VandyZ]

i called earlier this morning and was told i would get confirmation when the order is able to go through. The only thing that made it simi-official was they made me listen to that 2 year agreement recording.

[gotblackberry]

Originally Posted by jorGeorge

So you are saying the best way to get this phone is by waiting the day out and pre-ordering online tomorrow?

I would say so yes.

[jorGeorge]

Just talked to someone from Telesales who told me it is only for new customers and won't be available to existing customers until the 12th. Weekendbum, can you definitively confirm that this is a mistake and not a marketing ploy by Verizon?

[blackberrytony1]

Originally Posted by Weekendbum

Yeah when she calls you back you can just say no thanks.

Thank you!!!

[gotblackberry]

Originally Posted by jorGeorge

Just talked to someone from Telesales who told me it is only for new customers and won't be available to existing customers until the 12th. Weekendbum, can you definitively confirm that this is a mistake and not a marketing ploy by Verizon?

This is a mistake, a system error. Obviously this rep is not using his resources.. Verizon tends to treat its current customers better than new customers (New every two, VIP, etc..). I've never heard of Verizon only limiting pre-orders to new customers.