Incipio Feather Black Case: BlackBerry Curve 8900 Review

[ghoticov]

I noticed my case was cracking at the end of last week. I sent them an email 3 days ago and I still have no heard back from anyone at incipio about replacing it.

Marc

[david9962000]

Originally Posted by ghoticov

I noticed my case was cracking at the end of last week. I sent them an email 3 days ago and I still have no heard back from anyone at incipio about replacing it.

Marc

They have great support. Call them to get a return # and they will exchange it.

[olah1]

I was torn between the Case Mate Barely There and the Incipio Feather Light and I read a lot of reviews. There were many people who said the Incipio breaks easily but I didn't listen. THIS IS A FACT!! And it's not due to "customer error" from being rough when putting it on or off. I had mine for TWO weeks only. I then contacted Incipio Customer Service including an attached picture of my broken case. Jenna said I could return it for a replacement because there is a warranty but I'd have to pay for the return shipping!! There's no legitimate good company out there that won't pay for return shipping of a DEFECTIVE product, especially within only 2 weeks! She said nothing else could be done. So why would I pay even more money to ship a piece of junk back in order to get a replacement piece of junk and start all over? HORRIBLE CUSTOMER service, NOT the great customer service that I have read about at all! They must have changed their policies or something because I wouldn't buy another case from them if they don't stand behind their products enough to not make the customer pay for a DEFECTIVE item!