If you didn't get your phone today Mon.16th then tough..BACK ORDERED..

[gdesigner1]

Originally Posted by laurenc6198

The machine does not recognize customer loyalty but it recognizes if you say "customer retentions" it will say cancel your line and transfer you. Don't freak out the guy who picks up the line will say how can I help you and you can explain what you want.

Thanx alot. Just used it. And great for future reference, I hate going through the CSR's to get there.

[exelant]

I was wondering if anyone had exchanged an 8900 purchased from Customer Care at a T-Mo store?

Posted from my CrackBerry at wapforums.crackberry.com

[gdesigner1]

So I just got off the phone with customer loyalty department. Without me even mentioning back orders he said, "Well we definitely have the phone in stock, there are absolutely no back orders". He said sometimes with expedited shipping, the phone goes out so fast and ships that the information on ups and the info you get when you call tmobile dont have a chance to update. I ordered mine on the 14th and he said I should have it by tomorrow. So hopefully this isn't another **** story. We shall see. I'll be sure to update you all.

[laurenc6198]

Originally Posted by gdesigner1

Thanx alot. Just used it. And great for future reference, I hate going through the CSR's to get there.

No problem. Like so many others, I too have not received my phone. I have my screen protector and my skin but no phone! I got it through retentions for 179.99 since I just upgraded in November. I don't NEED the phone, but I WANT it! Can't get here soon enough!

[laurenc6198]

Originally Posted by gdesigner1

So I just got off the phone with customer loyalty department. Without me even mentioning back orders he said, "Well we definitely have the phone in stock, there are absolutely no back orders". He said sometimes with expedited shipping, the phone goes out so fast and ships that the information on ups and the info you get when you call tmobile dont have a chance to update. I ordered mine on the 14th and he said I should have it by tomorrow. So hopefully this isn't another **** story. We shall see. I'll be sure to update you all.

It might be since my customer loyalty guy told me the phone would be here no later than TUES since I ordered it at 2Pm EST on the 11th and here it is tues night and I haven't received it and I can't track it on the UPS website.

[jnewman91]

i just go off the phone and was told that they JUST got another shipment in and that i would be receiving mine anywhere between the 19th and 24th.

[gdesigner1]

Can't you people just let me bask in my own world for a while where cell phone orders come on time and CSR's don't seem like your just talking to the same recording that brought you to them, lol.

[ripperbone]

Originally Posted by gdesigner1

So I just got off the phone with customer loyalty department. Without me even mentioning back orders he said, "Well we definitely have the phone in stock, there are absolutely no back orders". He said sometimes with expedited shipping, the phone goes out so fast and ships that the information on ups and the info you get when you call tmobile dont have a chance to update. I ordered mine on the 14th and he said I should have it by tomorrow. So hopefully this isn't another **** story. We shall see. I'll be sure to update you all.

i say bull, cause when UPS picks up the phone they scan it and it updates the system. and it gets scanned every city it goes to and it even gets scan when the phone gets put on the truck.


i just called them and they told me it was on back order.

[ripperbone]

Originally Posted by laurenc6198

It might be since my customer loyalty guy told me the phone would be here no later than TUES since I ordered it at 2Pm EST on the 11th and here it is tues night and I haven't received it and I can't track it on the UPS website.

lol thats the same BS i was told when I ordered mine on the 12th at 8AM. i dont have a phone either.

[Mjs232]

I ordered mine on the 11th at 6pm through the Loyality Department. It was shipped the next day (via ground), and I got it yesterday (from KY to FL). I guess i just got lucky.

[gdesigner1]

Well if I don't have it tomorrow, I'm canceling my order. I'd rather go hunt for a t-mobile store that has one than wait in the unknown as to when mine is going to even ship out. And I'm going to threaten to cancel my service and squeeze a discount or a free month out of them for my troubles.

[jnewman91]

good luck canceling your order, it will take up to 29 days. but if you don't mind paying all upfront then you should go ahead and do that

[gdesigner1]

Originally Posted by jnewman91

good luck canceling your order, it will take up to 29 days. but if you don't mind paying all upfront then you should go ahead and do that

29 days for what exactly? The cancellation to go through? I don't understand. And I don't really mind paying upfront.

[exclip]

Addition to my earlier post I called a tmo rep to see if it was true that I had to have the box and reciept like the tmo rep said in the local store where I am on vacation currently and they indeed said that I needed them. To make a long story short and to keep with the topic I too was told that there is no back order and this was about 4pm eastern today so I'm hoping that my local store in hawaii will have one to return my current 8900 due to the loose end key. They should have gotten the secomd batch in by now! How can you tell what batch your phone came from anyway?

[laurenc6198]

Originally Posted by ripperbone

lol thats the same BS i was told when I ordered mine on the 12th at 8AM. i dont have a phone either.

It sure does suck! I haven't personally called them since I knew it wouldn't do any good having read this site. Since I didn't really deserve an upgrade and there is nothing wrong with my phone, I'm just going to wait it out. Hopefully I don't have to wait too long. I have already gotten a free months internet so I don't feel like arguing for anything more. As long I get the phone, I'm willing to wait.