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Broken Key - BB 8900 HELP!!! Broken Key - BB 8900 HELP!!!
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  #31  
Old 03-19-2009, 08:34 PM
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So I found out that I have this problem as well.. It's a small hairline crack, not SUPER noticeable.. I have a few more days on my buyer's remorse period, but I'm worried that if I trade my phone in, I might get one with more problems. Right now, the only problems (if you want to call them that) I have with my device is the loose keyboard and this cracked button. Anybody else have any insight?

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  #32  
Old 03-20-2009, 06:02 AM
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Mine showed up shortly after the 14 days was up. I'm a little worried for the same reason as you (azn)...

I haven't mentioned anything to T-Mobile and haven't decided what to do yet.
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  #33  
Old 03-20-2009, 06:24 AM
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Yeah. Kinda bummed about the crack.. But it doesn't really affect anything, and the wobbly keyboard isn't that bad. Better a wobbly keyboard than a loose trackball housing and screenwave.

I'm just gonna keep the one I have now. I'm probably gonna swap out my SIM though to see if my signal gets any better.

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Last edited by aznfknpride; 03-20-2009 at 06:26 AM.
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  #34  
Old 03-20-2009, 07:44 AM
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You guys can buy a new KB on CNN.CN and replace it for $10 using my tutorial....

It would kinda void the warranty

BlackBerry Curve 8900 OEM QWERTY keyboard- Apple, Tools, Microsoft, SonyEricsson, BlackBerry, 3G, Accessories Store, Sony,
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  #35  
Old 05-03-2009, 01:27 AM
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Default Here are two more units...
The wife's has completely snapped and i just checked mine....It's starting...

Both are well taken care of units that were purchased on day one of Rogers having them.....

Now 5 months old....Rogers said its from abuse....can you say Bull S__T!!!!
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  #36  
Old 05-03-2009, 09:14 AM
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Quote:
Originally Posted by philanthropy View Post
darnit

are u sure you didn't drop it?
This happened to me with my last 8900, too, without dropping it. There definitely is a defect with the keys, alongside quite a few keyboards being wobbly. I happened to have had the same problem with device number 2, as with 1 (wobbly keyboard), so I got it replaced based on that.
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  #37  
Old 05-04-2009, 03:29 PM
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I got a response from RIM:
Hello Jazzmen,

Thank you for contacting BlackBerry Customer Support.

We are sorry to hear that you are having difficulties with your BlackBerry device. All BlackBerry units come with a one-year warranty against manufacturing defects from the date of purchase. This warranty is processed by your service provider on your behalf.

Please contact your service provider as they field general queries, provide technical as well as warranty support for all BlackBerry-related issues, and are your exclusive point of contact in these matters.

Note: If your BlackBerry device is over one year old, please contact us at one of the numbers below as we may be able to process a repair or exchange.

Thank you again for contacting us Jazzmen and have a nice day.

Sincerely,

Jacqueline
BlackBerry Customer Support
Research In Motion Limited
Tel:
NA Toll Free: 1-877-255-2377
UK Toll Free: 0808 100 7466
Europe: +44 1753 558400
Worldwide: +1-519-888-6181
Email: help@blackberry.com
Web: Smartphones, Cell Phones & Smart Phones at BlackBerry.com
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  #38  
Old 05-04-2009, 03:42 PM
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Just got a new phone!
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  #39  
Old 05-04-2009, 03:57 PM
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yeah dude just get a new keyboard cnn.cn sells very good oem parts just got my new full housing today it is worth it
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  #40  
Old 05-06-2009, 09:43 AM
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mine fell last night and it happened!!!!
no00o0o00oo0o0
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  #41  
Old 05-08-2009, 03:23 AM
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does anyone know what would happen if you just left it?

is this just cosmetic? or part of form and structure?

will the trackball fall out once the cracks progress over time?
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  #42  
Old 05-08-2009, 07:42 AM
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IMO.... it is just cosmetic.... I don't think it will fall out
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  #43  
Old 05-17-2009, 01:40 PM
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My Blackbery has the same problem. Just cracked 1 week from use. Going to get a replacement then sell it right away. I'm looking towards a bold since this is crap and RIM hasn't done anything as of yet.
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  #44  
Old 06-23-2009, 09:06 PM
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I have the same stupid problem with my 8900 as well. I'm with Rogers and just got the cell about 3 months ago. Anyone have any luck resolving this issue? It's so frustrating thinking i'm stuck with this for 3 years now.
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  #45  
Old 06-23-2009, 09:11 PM
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Quote:
Originally Posted by anabanana View Post
I have the same stupid problem with my 8900 as well. I'm with Rogers and just got the cell about 3 months ago. Anyone have any luck resolving this issue? It's so frustrating thinking i'm stuck with this for 3 years now.
No reason you should have to keep a deterioating product after only 3 months
with it. If you bought the phone new then it is under a one-year warranty. It
covers hardware. Call up Rogers and they'll arrange for another phone to be
sent out to you. That is if you bought it new.
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