Verizon 8130 Randomly Deleting Call Log and SMS/MMS

[ryanokrant]

I am new to CB, but not new to Blackberries. I have the new 8130 from Verizon Wireless.

At first I didn't like seeing my call log in the message box. I then realized that if I didn't have that option on, I wouldn't even be able to view my call log at all.

Secondly it seemed that SMS and MMS were disappearing, but I didn't know if I had my settings right. I adjusted the settings to save all messages "forever"

I thought I had it all figured out, for the past two days my BB kept all my SMS and MMS, and my call log was well developed.

THEN, today I was going back and forth with a friend in SMS when I received a random SMS from another friend. At that point in time all of my SMS, MMS, and my entire call log disappeared. The only thing left was the one random SMS I got.

Please help, I depend on my history of information for many reasons. I have never had an issue like this with any wireless device ever.

P.S. - PIN me if you’re bored: 317ADB0C

[bkreid]

I live in southern Illinois and traveled to Memphis, TN last weekend (~250 miles away). I experienced this same "phenomenon" while in Memphis only. All call logs deleted and SMS/MMS logs would delete very soon after each message was sent. Verizon issue? BB issue?

[ryanokrant]

So I had two people PIN me, one said that Verizon Tech level 3 told him that it was a software issue and they were working on a fix, ETR 01/08. The other person who PINed me said that it started happening shortly after downloading a theme. I have also downloaded a theme, but I feel the problem started prior to the download.

[kindjordan]

Same thing happened to my vzw pearl. After posting here I was told that the pearl will erase your texts and call log if the memory is low...even if you have it set to "forever". I returned the phone anyway and the new one has not had this problem as of yet.

[unfluid one]

to check how much memory u have, go to options-->status and see how much free memory u have.
Mine hovers around 14.2mb. It gets lower if you have apps open, so close the ones that u are not using (5 will always be open though). Do this by clicking shift + ESC to see which apps are open.
You can also run memory cleaner (options-->security options-->enable cleaning and show on home screen.. run it from the home screen).
My mem used to dip (i've had the BB about 10 days now), but now that I close all my apps, it's been pretty stable.

[mkmetz]

I actually talked to verizon last nite about mine deleting stuff. They said its a problem that they are aware of and they are working on a patch for it. Its because the memory is to full. To delete the cache in your web browser, and your old messages. The guy also told me to periodically take your battery out and wait 10 seconds and put it back in, and some how that keeps it from deleting.

[Gibralter]

After alot of browsing sometimes my BB cant/wont load a page for "server" problems but after i delete the cache memory and all that jazz, it works, usually fine.

Also if the phone is running herky-jerky, i'll do the same thing and for me deleting that internet memory is succesful.

[flubrin]

Originally Posted by ryanokrant

I am new to CB, but not new to Blackberries. I have the new 8130 from Verizon Wireless.

At first I didn't like seeing my call log in the message box. I then realized that if I didn't have that option on, I wouldn't even be able to view my call log at all.

Secondly it seemed that SMS and MMS were disappearing, but I didn't know if I had my settings right. I adjusted the settings to save all messages "forever"

I thought I had it all figured out, for the past two days my BB kept all my SMS and MMS, and my call log was well developed.

THEN, today I was going back and forth with a friend in SMS when I received a random SMS from another friend. At that point in time all of my SMS, MMS, and my entire call log disappeared. The only thing left was the one random SMS I got.

Please help, I depend on my history of information for many reasons. I have never had an issue like this with any wireless device ever.

P.S. - PIN me if you’re bored: 317ADB0C

Did this ever get rectified?????

[ultraboy3000]

I just purchased a new 8130 from Verizon two days ago & am also have the same exact issue. I spoke to a technician at my local Verizon store & they told me that this is happening because of known memory leak issue. He told me to just continue removing my battery daily until a software fix. (of course he didn't give an ETR tho)

[orle8050]

Verizon users never fret! Sprint 8130 users are having the same problem but at least your Tech Support know how to help. Sprint is in complete darkness about the memory leak issue.

[rob@NextInWireless.com]

Originally Posted by unfluid one

to check how much memory u have, go to options-->status and see how much free memory u have.
Mine hovers around 14.2mb. It gets lower if you have apps open, so close the ones that u are not using (5 will always be open though). Do this by clicking shift + ESC to see which apps are open.
You can also run memory cleaner (options-->security options-->enable cleaning and show on home screen.. run it from the home screen).
My mem used to dip (i've had the BB about 10 days now), but now that I close all my apps, it's been pretty stable.

I too have the disappearing call logs (havn't been texting yet).

Strange, but if I tap shift esc, it ignores the shift, and just takes be back. What's up with that?

[Member_No.1]

Originally Posted by rob@NextInWireless.com

I too have the disappearing call logs (havn't been texting yet).

Strange, but if I tap shift esc, it ignores the shift, and just takes be back. What's up with that?

Rob, you need to hold the shift key down while you push escape. Then release escape, still holding shift down, roll trackball.

[zerog32]

Just do a battery pull every once in a while and keep an eye on the memory.

[Omar15226]

I was having the same issue and in trying to find out what was up I found this site. Battery pulls work very well. I also have my phone set to turn off for about an hour or so overnight. Since doing this I haven't had the memory issues and haven't had to pull the battery.

[Brookeh923]

i am on my 3rd pearl and i just got this one the other day...i was sick of all of my calls and messages being deleted and i was also having other issues with it so i recieved a new one...i was told by verizon that it is a software issue that has not been fixed by blackberry yet but should be in the next few months....what a pain in the ***...