Alltel,, Moved to ATN?? no reception at all HELP!

davef62 · #1 07-02-2009, 07:29 PM

ok, so im not part of this big merger for verizon from alltel. im being moved to ATN .. some small company..
3 weeks of tech support they want to break my contract cause they cant get my 8330 to get any recpetion.. I LIVE 1/2 MILE from the nearest tower.
but support says im roaming from a verizon tower and there is no way to change that..
had a tech come out here. said no problems.. girl friend has been moved to verizon. she has perfect reception.. i cant even get a damn phone call !

anyone have any advice for getting on the tower that is this close?
im moving to sprint as soon as i get paid but im in limbo and no data transfer and calls is driving me mad..

its bad when TS comes back from hold and says " sir how can we make you happy?" told them break my contract for one and give me a few days to find another carrier.. but i dont have to money for a new phone, deposit,, or any of this noise!

i had perfect reception 3-4 weeks ago.. now i cant do ANYTHING!

im in columbia sc right now.. moved here, but have a upstate sc number.

this is so annoying..
ive done the battery thing.
ive done the 90 min battery out.
228
all the normal support things. no dice..

anyone have any advice on how to get a better signal from the tower i can basicly **** on from my back yard if i drank a gallon of iced tea!!!

go_carolina_528 · #2 07-02-2009, 08:59 PM

Quote:

Originally Posted by davef62

ok, so im not part of this big merger for verizon from alltel. im being moved to ATN .. some small company..
3 weeks of tech support they want to break my contract cause they cant get my 8330 to get any recpetion.. I LIVE 1/2 MILE from the nearest tower.
but support says im roaming from a verizon tower and there is no way to change that..
had a tech come out here. said no problems.. girl friend has been moved to verizon. she has perfect reception.. i cant even get a damn phone call !

anyone have any advice for getting on the tower that is this close?
im moving to sprint as soon as i get paid but im in limbo and no data transfer and calls is driving me mad..

its bad when TS comes back from hold and says " sir how can we make you happy?" told them break my contract for one and give me a few days to find another carrier.. but i dont have to money for a new phone, deposit,, or any of this noise!

i had perfect reception 3-4 weeks ago.. now i cant do ANYTHING!

im in columbia sc right now.. moved here, but have a upstate sc number.

this is so annoying..
ive done the battery thing.
ive done the 90 min battery out.
228
all the normal support things. no dice..

anyone have any advice on how to get a better signal from the tower i can basicly **** on from my back yard if i drank a gallon of iced tea!!!

What PRL Version do you have? You can check by dialing #HELP*

douglasfamily · #3 07-02-2009, 09:21 PM

That's #4357* on a curve.

Posted from my CrackBerry at wapforums.crackberry.com

davef62 · #4 07-02-2009, 10:24 PM

41000

when i told the tech that he goes... ughhhhh, that seems to be right..
but they said thats not the number that what needs to be but cant change it cause im roaming on a verizon tower from way out in who knows what!..

hope that helps..

kch50428 · #5 07-02-2009, 10:49 PM

Quote:

Originally Posted by douglasfamily

That's #4357* on a curve.

Or, one can hit the ALT key and hit the letter key to dial using the letters instead of number...

davef62 · #6 07-03-2009, 08:50 AM

Quote:

Originally Posted by tsguy52

You know - it could be a device issue..

Does this happen everywhere? How many bars of service? Can you use your phone at all? Or are you just having dropped call issues?

new phone sent. hooked up,, same issue. nothing different. i get a signal most anyplace else. not good. but 2 bar or something if i go a mile or so out. just around my house.. nada, but it did work and then boom. no work. work up to no signal. sucked!

kch50428 · #7 07-03-2009, 09:00 AM

Most Cell phone towers are sectored - as in not omni-directional - it's highly likely you are too close to the one you think you should be hitting, and are in a "dead zone" between two sectors the tower is geared to serve.

davef62 · #8 07-03-2009, 10:26 AM

Quote:

Originally Posted by kch50428

Most Cell phone towers are sectored - as in not omni-directional - it's highly likely you are too close to the one you think you should be hitting, and are in a "dead zone" between two sectors the tower is geared to serve.

from TS im not hitting that tower at all. my g/f is . but shes a "non vested' customer and im "vested" as they said. they said im roaming on another tower way out from what i should.. they did something, had to . been working fine since day one. now nada. no new buildings. no new houses built..

just nothing!
i thought about that too. being to close. but if that was the case that would be if i was on that tower.. according to TS im not. so that scratchs that.

Cclay · #9 07-05-2009, 12:41 AM

The problem is that legacy Verizon systems have been moved above non-divested Alltel systems in prl 41000. This has been done in preparation for the Alltel systems being integrated into the Verizon systems. Your best option would be to manually load an older prl into your device.